Frank is the best! He has helped me for years and I trust him. He is personable and very good at his job!
Chris was a great steward of my time, both at check in and check out.
He is the reason why I keep going to Audi in San Francisco
Great communication, warm, friendly and easy to work with.
Thank you!
Very prompt with question, and knowledgeable. Professional with helping me and the process of getting my vehicle under warranty. 10/10 good guy!
Hector greeted me immediately and knew exactly why I was bringing my car in. He was friendly, professional,prompt and delivered my car ahead of schedule.
Your team at Royal Automotive was absolutely fantastic. Jim greeted me with energy and enthusiasm. After I dropped off my car, I received a text from him just to let me know that he would keep me posted on the progress of my Volvo V90 CC. He gave me a call later to inform me that I needed new rear brakes, which was an expense I didn’t expect but was happy to get this done. When I picked up my Volvo, Amber at the front desk gave me a 15% discount because it was advertised on your website. Unbeknownst to me, I didn’t realize I could save $$ on my brakes. My experience today was terrific! I am a firm believer that people are the competitive advantage. A company that hires great people who treat their customers well are companies who will always have loyal customers. So, count me in as a loyal customer of Royal Automotive. Have a great day. Ray
Chris is super on top of everything always. Very kind, quick to call when things are ready, and professional. Thanks for always providing a great experience!
Ashley was very responsive and very detailed in her review of the service required. I was very satisfied and feel she is very professional and concerned for customers. Great job!
the service was wonderful in all regards ONCE I could get through on the PHONE to get in ! so manny lines that all go nowhere....the contrast to the shop was night and day....if it had been an emergency the contact with Volvo who'll have totally failed and I would still be at the accident !
Great customer service! I appreciate the quick service, text updates, online payment option and reimbursed lyfts.
Quick, professional,and courteous. Job well done end to end
Very fast and easy drop off experience. Thank you.
Jim is a pleasure to work with
Friendly, helpful, goes the extra mile
Outstanding service as always!
Car was ready on time and service was professional
Chris kept me updated on status of vehicle and thoroughly explained details of the service.
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