Very friendly, good follow up.
I dropped my car off at 8 am for a simple oil change and check and was told it would be 2 hours or so. I started calling at 11:30, left messages and didn’t hear an update that it was ready until after 2:00. That left me without a car for most of the day. A tune up at another garage like this with no extra work would have been much shorter and easier.
Called and send message when ready
Hector was fantastic, thank you!
Called for some tire information before my services ce. Was passed to different people at Mazda without getting the information I wanted. Spent 20-30 minutes on the telephone with no luck. I almost went down to Mazda to ask face to face. Left messages with hector without a return call. When meeting, he said his voicemail system was defunct.
Customer for 30+ Years
Not inexpensive but reliable work
I have an EOS 2007 a car I really love - too bad VW stopped producing it - deprecated the value of this very expensive ????
Frank Lee is a great part of Royal Motors
Aldo was professional an kind, but most of all listened to my concerns about the care of the car.
Frank Lee is always consistently the best Customer Service provider, in every interaction he exemplifies the excellence that is Royal Motors. We have become like family.
Chris has given our family excellent support for years!
Frank was accommodating, efficient and very pleasant. I appreciate his professionalism. Thank you Frank!
Appreciated the ease of online scheduling and the rapid turnaround. Service was done 2-3 hours early!
We always appreciate Klever’s professionalism and good nature. He is knowledgeable, helpful, and friendly. He represents Audi very well every single time we come in. This visit was no exception.
All our best. Josh and Heidi
Chris was on top of what needed to be done to the car. Appreciate the watchful eyes and experience.
Thanks Dan always takes care of us.
Everything important was taken care of, but you used to wash our car after it’s been there 3-4 days, during our drought yrs. & you meeting the City's requirements for your new operation, I just thought my car would not look dirty.
But, Ashley was great at taking care of me. She’s a new plus to your business since I no longer have Patti.
Craig was excellent and very helpful
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