Chris has helped me twice now and is always very professional. Great representative of Royal.
Jim was great!!! Very helpful and friendly. What a great experience!
Also, was knowledgeable and attentive, over all 5 stars.
Hector was really helpful.
Easy to work with. Helpful and assuring. Prompt.
I wish I did not have to call 6-8 times to ensure my car was charged up. Also wish car wash was operable, and wish i got a vacuuming of my car.
I would have like a wrap up conversation to say what service was performed and why. I had notes passed to me on a sheet of paper and am not sure what was performed or needs to be done on my end. I was expecting a conversation to tell me about the service.
Very professional. Listened well and he was very understandable.
Very proactive in communicating progress on service
Excellent explanations and great service. Thank you!
Frank, you are THE best ! As always.
It’s always a pleasure to see you and I know I’m in good hands.
Thank you very much for your great spirit, leadership and efficiency.
Simone
Dan was great. He was so helpful and friendly. I plan to continue to come back to Royal Automotive for future service, and Dan is the reason why.
Hector was great! He communicated clearly and often regarding the status of the car. Definitely one of the better auto service interactions I've had.
I returned the the car for a refund , afterome day ,noticing a noise coming from the front . The service dept. diagnosis was to replace the transmission. Mazda authorized a remanufactured one .Who ever did the inspection
missed it, this was a CPO car plus I bought a 6 year warranty . Now I have look for another car . Hector , Luis were very good with communication, customer service . I’m waiting for my refund so I can buy a car . I asked Paris to look for a car ,I’m renting one now RICHARD S
Hector was extremely friendly and professional. He clearly explained the condition of my CX-5, what needs to be repair shortly and what need to be fix within a the next few months. Hector was honest and not pushy. I truly like his customers service skill.
Dan and Daisy made the process clear and easy. Thanks
Adam is Aces! Answered all of my questions and turned the car around quickly!
He was super responsive and flexible with me when I came in without an appt for a damaged tire. Really appreciated it.
Craig was very nice to work with; he was thoughtful, caring, candid, professional.
Social