Chris was the extremely helpful and knowledgeable.
Craig is great, really appreciate the service
Mechanics did not resolve the issue. Chris was very helpful wished mechanics were better... brought car twice in which is huge imposition.
Thank you !
Issues understood, addressed, and resolved.
I didn't receive any service from you -- you have never serviced my car -- but was rudely woken up by text messages at 7am
Dan is great. Professional, polite and really easy to interact with.
Thank for the great service.
Dan was a pleasure to speak with, and appreciated his positive and upbeat personality!
Johnny was extremely professional and courteous. A fine representation of the Audi brand and service.
Bad bad bad. Fix the door sensor problems 3 times and still not work.
Drop off time could be a little better. Had to wait 20 minutes to process.
Jim is always so helpful and clear
Jim is a super friendly and humor service advisor. I felt he is trusted and prompt in answering my questions.
Jim is an exceptional service advisor - professional and friendly at all times. I trust his advice and he always goes the extra mile to look after customers. He is a huge part of the reason why I wrote bringing my car over for service at Royal Auto.
Chris is awesome and very helpful!
Excellent service, keeping me informed of all services provided, I was extremely pleased with Hector
Service advisor wasn’t that cordial and the loaner that I was promised wasn’t available. Also, car wasn’t washed.
Johnny Liu always provides the best quality of service and customer satisfaction. He has been my service adviser for more than 20 years now. And he had always provided me the best advice always. Thank you.
Chris was most helpful. He informed me of a new service contract as my previous one has ended. I have owned my Q5 for 6 years now but only have less than 25,000 miles on it. I had a service contract when I bought my car. So I was nervous about taking my car back for additional services, as I was concerned that I would be over charged for it based on my previous experience with another dealer. At any rate, Chris was friendly, easy to work with and I feel that I can trust him. Definitely come back for more services for my car. I am a fan now!
Very welcoming (my first time as new VW owner) efficient and straightforward.
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