Royal Automotive Group Auto Repair Service

Working with Christopher is always great. He’s all about providing the best customer care. I appreciate the great service, Christopher!

Thanks Aldo! Really appreciate it!

Thank you so much Frank for the personalized attention and your recognition of my loyalty. Appreciate all you did for me.

I appreciated your getting me in quickly (within 1 week of my issue).

Although it took days to get a call back, actually I had to call again. Everything went very smoothly

When I made my appointment by phone, I detailed what was needed. This was somewhat summarized by the appointment reminder. I fully expected all the required parts to be available. The recall replacement fuel pump wasn’t available. My car was kept overnight for the part, which was fine. The next day, I picked up my car and drove it away without any consultation. I found that the side mirror light bulb wasn’t replaced. No one said anything. In fact, I thought the representation was that it was replaced. The part was ordered. I now have to make a second trip to the service department. At home, I read the report which states my front tire treads are below minimum. Why didn’t someone call me to discuss this. Instead, I am allowed to drive off your premises with a potentially dangerous condition.

Jim was awesome as always! Perfect service!

The garage was packed and when it was time to pick up my car it was parked on the street (not in a parking spot and at the most awkward part of the street where the lane curves and curb parking ends). It had a random cone alerting other drivers and bicyclists. No one did a walk thru of the car with me upon drop off or pickup. It was like here are your keys now jump in your car while there’s a break in traffic! Go go go! I was also surprised that Audi doesn’t do a little something for customers like vacuum your front floor boards, windex the windshield or give the dash a quick swipe for dust. My former mechanic did that with every visit no matter how big or small the service appointment. It’s the nicest personal touch and great customer service. It made me feel like my car was as much appreciated by their staff as it is by me. Other than that it was a routine 1st checkup at 10,000 mi.

Dan was really helpful.

Jim is such a delight to work - he keeps me coming back.

Good service. Thanks.

Johnny was very helpful and knowledgeable

Efficient and courteous service.

Chris is amazing.. always attentive and helpful. He provided the service expected of an Audi owner!

Always a good job.

Dwight gave me pricing options so I could get the best value on services I really needed. He didn’t try to oversell me and delivered the car at the time I requested. And I really appreciated the discount.

I never take my car anywhere else. Always happy with the service

Jim is the best.

He did a great job helping get my car in and out

Frank provides excellent service and kept me informed every step of the way.