chris's service was excellent as usual. good communication, work finished on time, additional questions answered.
Always kind & professional. He’s been my service pro for 23 yrs!
Efficient, great communication, wonderful customer service!
Hector was awesome! Explained everything clearly and was very pleasant.
Craig was great. Assessed the situation quickly and got me out the door feeling safe as I drive my pregnant wife to the hospital and back this weekend with precious cargo. Thanks Craig!
Got in early but Jim was there to greet and talk to me about any issues I had in addition to the scheduled regular maintenance on my car. My car was ready in a couple of hours as promised. As usual, my experience at Royal was excellent. Jim as always provided exceptional customer service. He makes my visit with a very familiar Service Advisor very enjoyable. Thank you Jim!
Great service. Delivered on schedule and with a smile. Thank you!
Great service as usual!!!
I felt like I just paid 900 for an oil change.
Always a pleasure. We feel safer with your team looking out for us. Completely trustworthy.
Christopher was very professional and thorough in answering my questions and explaining the work needed to be done upon my arrival and then completed when I picked up my vehicle. I will certainly request Mr. Sung for future service on my vehicle.
My car was there for 2 weeks and was very dirty when I picked it up. I thought it could have been washed.
Frank is a true gem. He is the main reason I continue to have my car serviced through Royal motors.
Jim did a great job. Timely and kept me informed.
Although I received bad news, I felt well cared for....
I appreciate everything the service staff did to solve my issue. They were very attentive. My issue, however, is not with the staff but with the lack of ability to contact anyone at Royal Motors. I called multiple times to find out the status of my repair. I tried multiple phones, including some outside the service staff. Not one person answered a phone or called me back. The management really should do something to rectify this situation.
Mr Yared is very professional, through and friendly. The car was delivered on time and repaired correctly the first time. We feel very happy with both Mr Yared and the dealership
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