Frank took excellent care of us! Thank you for seeing us through what was a very stressful situation.
You knew why I was coming in and you know my vehicle so having me deliver my car and then have me pick it up after you tell me that you have to order the parts is ridiculous.
It would be bice to have a wash/interior clean with a servicing. Otherwise it was fine.
I was happy with the customer service, but not my car service.
Unfortunately needed new rear brakes at 26,000 miles seemed absurd to me.
I have had a couple brand new cars that never needed rear brakes and rotor replacement at such a low mileage. Seems like something wrong with Mazda brakes?
Also, not sure if it’s part of you service, but do you vacuum cars with services?
I understand not washing it due to water shortage, but I’ve always had my car vacuumed at other dealerships.
Jim is great to work with for my Volvo
Jim is a good costume service and friendly peason.
I had to bring my car in as an emergency visit because my battery just died and had to be jump started. I called Jim with very little notice and he assured me to not worry and just bring my car in. Due to time constraint, I was told to leave the car at the shop. I returned the next day and picked up my car with a new battery and software check. I asked Jim about AAA discount, but he already provided me a discount without me asking. Jim has always taken great care of me and my three Volvos over the last 16 years. He has always been honest and upfront with me as well as always accommodating. He is a major reason that I bring my cars back to the dealer for repairs and maintenance. Thank you, Jim.
Chris Sung is the best service technician. I try only to work with him on my audi needs.
Hector gave the best and most courteous service that I have ever had. From the moment I checked in until the moment I left with my car, everything was exceptional. Thank you!!
Adam managed and followed through, and took good care of me.
Jim was awesome. Best car service experience ever.
Jim is always communicative, friendly, and prompt with his communication! Excellent customer service
Dan was very friendly and responsive to questions I had. Definitely one of my more pleasant experiences with Royal Auto. Thanks!
Adam answered all of my questions regarding my Audi and he was very knowledgeable and taking care of my business
My first service appointment and I was in good hands with Jim. His level of customer service was impeccable!
Amazing job completly satisfied with all the services provided wonderful overall experience i would recommend Royal to anyone thank you.
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