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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1945 reviews 64%
4 star 747 reviews 24%
3 star 65 reviews 2%
2 star 173 reviews 6%
1 star 120 reviews 4%
Review Us
Chupei Z.
2 out of 5
12/8/2018
I brought in my car twice. In the first time, I was told the software needed to be updated and got updated. However the lights were still on when I got back home. So I brought in for the second time. Now it’s fixed with no further charge. It’s good now.
Scott B.
5 out of 5
12/8/2018
Very pleasant, professional and efficient service experience.
Matthew L.
5 out of 5
12/8/2018
Things were great. Frank (and Craig) are always attentive and i always take my car to royal motors.
Richard V.
5 out of 5
12/8/2018
Best service ever, pleasant experience. Thank you
CHRIS C.
4 out of 5
12/8/2018
Chris Sung is always so knowledgeable, provides clear information and has great communication. Very happy repeat customer.
KENJI H.
5 out of 5
12/8/2018
Jim was on top of everything, right from the start. It’s the best experience I’ve ever had at a car service shop.
Grant G.
5 out of 5
12/8/2018
Friendly and knowledgeable
Zea M.
5 out of 5
12/8/2018
Thanks for being kind, responsive and thorough!
Gail K.
4 out of 5
12/7/2018
Courteous, competent, car ready for pickup when promised—what more could one ask for?! And extra thanks for changing the batteries in the key fobs.
David D.
5 out of 5
12/7/2018
Jim is fantastic and always a pleasure to work with. His commitment to customer service is easy to see and he delivers at the highest levels.
William M.
5 out of 5
12/7/2018
Very professional and friendly,kept me updated throughout the day
Jonathan Z.
5 out of 5
12/7/2018
Dan did a great job helping me!
Brian B.
3 out of 5
12/7/2018
Service was A+ but wait time to get my car was bad. Johnny who worked with me was very professional/responsive
Neil R.
4 out of 5
12/7/2018
Johnny was courteous and clear in all the information he shared and I appreciated guidance on service package he gave me.
PETER P.
5 out of 5
12/7/2018
Knowledgeable and helpful.
Robert S.
5 out of 5
12/7/2018
Adam was prompt and courteous. He handled all my issues.
HEATHER N.
4 out of 5
12/7/2018
Would have been nice to get a car wash (I didn’t ask as I assumed it would be done).
Reza F.
5 out of 5
12/7/2018
Excellent Service
Heather Y.
4 out of 5
12/7/2018
Hi, I appreciate that you stopped washing cars due to drought but you should still vacuum! We pay hundreds of dollars for Audi service visits and a simple vacuum would be very appreciated! Otherwise, great service!
KAITLYN N.
5 out of 5
12/7/2018
Craig answered all my questions and was very friendly.

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