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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1945 reviews 64%
4 star 747 reviews 24%
3 star 65 reviews 2%
2 star 173 reviews 6%
1 star 120 reviews 4%
Review Us
Gary D.
5 out of 5
12/11/2018
Straightforward, honest.
SARAH D.
1 out of 5
12/11/2018
It was 80% there, the service person was just a little short when I first came in to drop off car. When I returned to pick up he was a lot more attentive and listening. To his credit I came in with a weird observation so he may be tired of hearing these.
ERIN W.
5 out of 5
12/11/2018
Quick and easy Frank was very pleasant.
Chris B.
4 out of 5
12/11/2018
Knew how much time it would take.
Robert S.
5 out of 5
12/11/2018
thank you!
Tracy M.
5 out of 5
12/11/2018
Friendly, informative, not pushy ( which I hate) and very attentive....great service!
Kenneth M.
5 out of 5
12/11/2018
Dan was AMAZING! Totally felt like he wanted the best for my car. Very clear explanations of my service and was completely open to any questions I had.
Jeremy C.
5 out of 5
12/11/2018
Nice, fast, efficient. Thank you.
Scott S.
5 out of 5
12/10/2018
Craig’s level of service was outstanding. I really appreciate his professionalism. It makes the overall experience better.
JONAS H.
4 out of 5
12/10/2018
Jim was enthusiastic.
NATALIE P.
5 out of 5
12/10/2018
Very professional and friendly service from Hector.
Janice R.
5 out of 5
12/10/2018
Thank you, Chris, for being so responsive and flexible with my service and scheduling needs. I appreciate your patience and expertise.
Yunqian C.
4 out of 5
12/10/2018
Hector is awesome!
Emily H.
5 out of 5
12/9/2018
Very attentive and patient with my questions. Thorough with explanations.
Sarah M.
5 out of 5
12/9/2018
Great customer service. Much better than my last experience.
Elisabeth C.
5 out of 5
12/9/2018
Hassle free experience - in on time and vehicle back when they said it would be. Prompt and courteous.
Danny L.
4 out of 5
12/9/2018
????
Peggy H.
4 out of 5
12/9/2018
Dan was extremely helpful, professional, engaging and went out of his way to explain things as well. As get my extra key fob put back together. Thanks!
Michele L.
2 out of 5
12/9/2018
Minor feedback - no one walked through the service and charges at checkout. Just told where to find the car. It was late in the day and busy so may have been the reason. No need to call me.
MIKE M.
5 out of 5
12/8/2018
As always, Chris was professional and thorough. Look forward to continuing my relationship with Royal.

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