Adam and company did a great efficient job of the service done today. A+++ all the way!
Always an A+ rating with regard to service
100% satisfied with the communication and services rendered by Chris and team.
However, I called as soon as my coolant light came on and was told that o didn’t need to come in for weeks bc it would be more convenient to do the coolant, maintenance, and recall in one visit.
I topped off the coolant, drive around, and ended up in San Jose when it was discovered there was a major problem.
It would have been great to have the ability to have the car checked earlier.
Regardless, very satisfied with Chris and team!
Always very helpful, and great customer service! I live in Oakland, but will continue to come back for the great service with my vehicle. Can’t wait for car wash service to be back though!
The service was great especially when the details were explained to me.
I appreciate learning about my Mazda. The only downside is that I forgot to ask for a reimbursement for the lyft ride.
Was up front and timely with my estimate. The work was completed and I was communicated with the entire way. Thank you Jim. Well done!
Chris was amazing. Above and beyond. So patient, communicative and kind.
Johnny was very helpful and friendly.
Ashley was very professional and thorough in the drop off and pick up of my car. I was very pleased with her level of service. Keep up the good work Ashley!
Well you , was fast and well done ???????? I give you 5??????????
Despite a longer than expected wait for a new tire to come into stock Chris very kindly took care of me when I dropped my car off without an appointment.
It was great dealing with Ashley from start to finish. I found her to be pleasant, professional, and well informed, as well as coordinated with the whole team.
I hope she is greatly appreciated at Royal.
Thanks for your help today!
Jim Wentzel
Thank you! The process was effective, efficient, and satisfactory.
Chris is very helpful and responsive. He made my servicexappointment as painless as possible.
I, always enjoy the personal service provided by Mr. Sung. Mr. Sung, gives that special attention which is sought in the automotive service.
kept me up to date. courteous as always
Very efficient and pleasant.
Excellent service and very professional staff
I was extremely dissatisfied with the service provided. I feel that Chris lacked empathy and appeared to disregard or not believe what I reported about my car both on drop off and pick up.
When I asked for help the only responses I received were "I need to leave by 6" "We didn't touch that" "That doesn't make sense".
Based on this experience I will work hard to avoid working with Royal Auto Group for service or a new car.
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