Thank goodness for Jim. I don’t live in the Bay Area, but come to sf once a week for work. I make sure to be in SF whenever I have a service that needs to be done. I trust his opinion on repairs that are needed. I never feel like I need a second opinion on anything even if a major repair is suggested. Thank you!
Chris has consistently provided us exceptional customer service. He is easy to work with and has always done what ever he could to assist us in getting our cars serviced. I cannot say enough about his professionalism and dedication to customer service. Based on my personal interactions with Chris, I would definitely recommend Royal Auto to any Audi owners I know.
Dan was very kind, he made us feel like really valued customers thank you soo much!
Excellent service. Thank you, Chris!
Adam did a great job. When I showed up with my car I thought I had scheduled a 10:30 appt, but it didn't show up in the system. Adam still found a way to get my car in for its routine service so that I didn't need to reschedule and make another trip. Thanks again Adam.
Great service and attitude. Jim was very helpful in diagnosing and confirming my issue with grace, keeping me informed on the completion, and getting me in & out quickly.
Great service- thank you!!
Car was out for extended period due to initial mis-diagnosis, which I disagreed with but was told was in fact the proper diagnosis.
Great service! Nice, personable and knowledgeable.
Jim, who has been overseeing the care of my car for as long as I've owned it, always provides exemplary service and, because he is always straightforward and honest about whatever concerns may be at issue, I trust him completely. The customer's best interests are important to him and he makes that very clear. He is a big part of why I continue to bring my car to Royal Motors for service.
Friendly and thoughtful service. Thank you!
Hector is courteous like, accommodating, and super helpful. Always a pleasure to work with.
Overall experience is good, but how come you guys don’t wash cars? First 2 times the matcha one was broken, now the 3rd time don’t even bother, got the car back dirty as it was. Also, how can Audi care doesn’t include windshield wipers, and how can windshield wipers need to be replaced in less than 5 months.
It would be nice if you washed the car or provided a voucher for a nearby carwash.
Aldo was extremely helpful and professional and I'd definitely recommend Royal Auto to friends based on my experience with him.
For years Chris has delivered reliably good service for a series of Audi’s.
I was given misinformation which led me to pay for a $225.00 diagnostic service I wouldn't have paid for if I'd been not given this misinformation. I was told that the recall had not resolved my ESP warning light issue. In fact it had. The only issue it had not solved was the check engine light. If I'd know that was the only problem I would not have agreed to pay for a diagnostic service. Very annoyed that I was not given misinformation. When we mentioned that to the person who'd told us (Jimmy Chiu?) he said he had been the one to give us the misinformation. He did not offer any compensation for the error.
My alarm system is off from time to time. I told the service guy and he replied back that there are no known issues with alarm. Well if customer complain it is not because he is bored and probably something is wrong.
Manager, tell your service guy that if customer complains, make sure to check. Customers don’t complain for no reason.
Very disappointed.
Everything was perfect. Thanks.
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