Buena Park Honda Auto Repair Service Center

When first bringing my vehicle to have my stereo replaced which was under warranty. I was told during the inspection that there was a tie rod boot damaged. I was told it was damaged from an outside source or previous work done from someone else. After my boyfriend and I were able to visually see where the damage was we had asked if it was damaged from when I had my oil pan service from your dealership previously. Hugo said he will look into it but had not looked into my previous service records before having quoted me $500 charge for repairs. It turns out the part where covered because of previous work done by your dealership and covered under warranty. Had we not looked into it ourselves we would have been overcharged for something that wasn’t caused by us but by your dealership. I would recommend having your service department representative look into previous service records before recommending an unnecessary charge to your customers.

Excellent service!

Very quick service. David was friendly and professional. Thank you.

Great customer service.

Eugene did a great job! One of Honda's best advisers!

Efficient, courteous and attentive service performed expeditiously.

Great job Tony Lagos..

She was great, thanks!

Thank you for the recommendation and reminder! I got the tires that weekend - and yes - before any more new raindrops on the freeway.

Tony is the best!!

Joanne Martinez did an excellent job helping me through the process of getting my car fixed and explaining what needed to be fixed. Thank you again for the awesome service!

Not a good experience. Wife brought her carin for a recall and to have " service" check a vibration when braking. Tony Lagos authorized the work to place new brakes on the car without receiving authorization , even though the invoice only said " check and advise ".

Joanne was nothing but friendly, fast and genuine with assisting me on my Honda services. She was able to answer every question I had. She is a wonderful asset to Honda in Buena Park.

He was very kind and professional. We had a smooth experience thanks to him.

My car had a mark on it that took the paint off. I’ve tried to reach customer service but have be unable to. When scheduling my appointment, on the phone you guys told me it would take 1 hr. I get there and they said 3 hrs. It actually took 3.5 hrs. I will never return to have my car serviced at your location again. I will be reporting my dissatisfaction to Honda.

Very efficient and very friendly.

Joanne was super helpful with taking care of my Honda Fit on Saturday. I will definitely be back to Buena Park Honda.

Great place

Thank you for an excellent customer service!

Tony listened to what was wrong with my vehicle and provided a step by step of what they were going to do. I had a very good experience at Buena Park Honda because of his attention to detail and also his outstanding customer service skills.