Alex is a very friendly and understanding person, very happy with his services and help
He took care of the situation in a very professional way.
Great service job well done
Gio exceeded expectations! Thank you!
Great service by Bryan
He went beyond to get my issue resolved
She was very thorough and professional.
There is something wonderful about this place, every employee there that I have spoken or dealt with goes above and beyond for their customer. Alex was one of them for me on this day, Thank You Alex Tissot for all that you were able to do for my daughters car.
Great team work. Thanks for keeping me informed.
Did everything clear and accommodating to my need.
I was disappointed that I had to escalate my concerns related to the deflation of my newly purchased tire from your service department. Upon escalating my concerns, Mr. Rosales appeared frustrated and bothered as evidenced by him relaying that the service department was busy, and that the dealership was not liable for the newly deflated tire (a tire that was purchased from your dealership, and immediately deflated within 30 minutes of departing from Buena Park service department).
Perhaps, the dealership should re-examine the assigned ratio of appointments to their service advisors, as this would prevent an advisor from feeling frustrated or overwhelmed with work, thus impacting overall customer satisfaction.
Best,
Christopher V
It was a pleasure to be assisted by Tony Lagos! It is very apparent he takes pride in customers and provides nothing but honest and world class customer service skills
Posted in Google map review."Tony Lagos is the best service agent I have ever encountered. My first day at Buena Park Honda was initially horrible due to an hour wait until Tony came put us at ease with his excellent customer service. He explained in detail and simple terms what our 2018 Ridgeline needs and how important these maintenance are. Thanks Tony. We will definitely see you again next time our maintenance light comes up."
Joanne is very helpful. I am happy that my car was service with her. Thank a lot for your help.
I had an appointment at diamond Honda for an emission recall and when I came the repair tech was very rude and said they were too busy to assist me. David Rosales on the other hand was very respectful and helped me get my recall done in less than an hour! I would highly recommend David and Buena Park Honda to all my friends.
Amazing customer service. Friendly and helpful.
Brian was excellent very happy ????
Yes, after a couple discussions concerning our overall experience, everyone agreed and we were very happy for way things ended. Thank you for time, Oscar!
Social