Service Center

Real Reviews From Verified Customers

Moises F.
5 out of 5
11/28/2024
Great customer service from Mario Santana and the way he explain all the information.
Cuong N.
5 out of 5
11/28/2024
Grace service from Tim the job was completed in the timely manner
Debra W.
5 out of 5
11/28/2024
Customer service is always exceptional. They truly treat you like family.
Arby A.
5 out of 5
11/27/2024
mario was very helpful. everything went very smooth.
Daniel A.
4 out of 5
11/27/2024
No issues to report.
Dustin P.
5 out of 5
11/27/2024
She was super helpful!
Mark M.
5 out of 5
11/27/2024
Service Writer/technician Mario Santana always takes care of my service. He is the reason I use Grody Ford service.
Lisa M.
4 out of 5
11/27/2024
Nick was fantastic. Professional and took care of the recall like a pro. On top of that, we had a contractor here whose truck wouldn’t start and Nick asked if he needed a jump and he took care of it for him. Veey pleased with the level of service!
Roberta S.
4 out of 5
11/27/2024
It was an excellent experience! Friendly people easy check in and short wait for shuttle! It was actually quite fun meeting people in the shuttle! And best was you brought my car home to me! Love you guys! Thank you! Happy Holidays! ????????????
Gloria S.
5 out of 5
11/27/2024
Mario was very Helpful and I felt very satisfied with the attention he gave to me He is a super Service Rep Thank You Mario
Katherine M.
4 out of 5
11/27/2024
Tim is very approachable.
Ryan I.
5 out of 5
11/26/2024
Raul made the experience today go very smoothly. I appreciate his professionalism.
Isaac G.
5 out of 5
11/26/2024
I am pleased with the prompt service of my F150 and the exceptional professionalism that Annette and her team demonstrated. It's always a wonderful experience whenever I bring my truck in for service.
Adam W.
4 out of 5
11/25/2024
This is the second time I was taken care of by Tim. He’s always pleasant, knowledgeable, and helpful - very ‘above and beyond’. On this occasion, along with getting my oil change and inspection coordinated, he replaced the battery in my key fob, got me a deal on new tires (which were then installed there at the dealership), and connected me with a good local body shop (I was recently in an accident - back end is dented). His efforts are really appreciated!
Raquel I.
5 out of 5
11/25/2024
Awesome job from Tim and the Ken Grody Ford Service team
Alejandra C.
5 out of 5
11/24/2024
Raul as always a true gentleman and the waiting room is always clean and inviting. Thank you.
Russ M.
4 out of 5
11/24/2024
Every concern has been handled for over 40 years!
David C.
4 out of 5
11/24/2024
Truly happy with the phone call to set the service date to the conclusion of the service call. All was pleasant and pain free.
Edward V.
5 out of 5
11/24/2024
Raul appreciate your help
Joshua C.
4 out of 5
11/24/2024
Tim is the man

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