We bought the car at Billa Ford. We get it serviced there and we are very pleased.
Joel is great, always makes me feel like a valued customer
Professional, courteous and friendly. Everything was handled in a timely manner.
My experience was great they enswer every question I had, and even deal with the warranty company I didn't have to worry as they inform of the progress. Higley recommend.
So far I've had nothing but great service from villa ford
My first time bringing my Raptor to Villa Ford in Tustin . Carlos Ibarra met me outside my vehicle and we discussed the issue and kept in contact with updates. I’m happy with my overall experience and setup to bring my other Ford vehicle for service and discussed with Carlos to set both of my vehicles to Villa Ford
Thank you Carlos
Carlos went above board to help a woman with little patience figure out how to put my dashboard back to normal after the service department did the resets. I suggest the service techs put the settings back to where they were before they started working on the vehicles.
Rick is very honest and always willing to help!
Kept me informed and was very helpful.
Awesome first service experience, came early, got me in and was fast!!! Impressive for sure!
La atención de el señor Domingo fue excelente
Customer service has come a long way. I stopped using Ford of Orange/ Villa Ford for a few years due to poor service. But the last few visits have been a big difference. Whatever changes were made are definitely noticed. I do not dread getting service anymore. Thanks!
Excellent service by Rick! He scheduled me in quickly for my follow up appointment. He was professional and detail oriented…much appreciated.
Rick did a great job, as usual, in getting my service issue diagnosed and completed within the timeframe we needed. Rick is my “go to guy”
Appreciated Sheldon getting me in and out, same day.
Awesome experience, Jane made a huge impact on my experience and made me feel important.Definitely coming back to get my car serviced there every time with Jane.
As always, Great Job! Glen was personable as well as professional. I am very satisfied with Villa Ford. Thank You!
From the moment I pulled into the Service area I was greeted by David and he explained it might be a moment but assured me an adviser would be right with me. It was nice having someone acknowledge me and explain the process right off the bat to avoid any confusion. Glen came over shortly and greeted me with a smile and addressed all of my needs. I came in for a recall and after getting a quote I ended up getting my 100,000 mile service as well. Glen later called me and sent photos of rodent damage I was unaware of. Everything was able to be fixed and I received a text and a calll from Glen letting me know I could come pick up my vehicle. I really appreciated that Glen listened to my needs and kept a clear line of communication open during the process. I look forward to working with him again.
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