Mr. Gutierrez service advisor very helpful and and attentive as well as the ladies helping me to get the loaner
Great service
Never a problem and always quick and well done Thanks
I wanted to express my frustration regarding my recent experience after dropping off my vehicle with Sheldon on Monday to have the power steering pump fixed.
When I left my car, I explained how critical it was for me to have the vehicle back by Tuesday morning due to my responsibilities as a veteran attending a VA-supported course. Missing more than three days of class not only risks being dropped from the program but also puts me in a position where I’d have to repay funds to the VA and retake the course. Sheldon reassured me that my vehicle was already in the lineup for Tuesday morning and that it would be completed in time.
When I called Tuesday morning for an update, I was told my vehicle was sixth in line. Later in the afternoon around 2 PM, I followed up again and spoke with Domingo, who told me that Sheldon was off and that he wasn’t sure about the status of my vehicle.
I find it extremely unprofessional that I was told my vehicle would be prioritized, only to find out the person who made that commitment wasn’t even working that day. On top of that, there was no follow-through, no communication, and now my car has sat outside - unfixed - for over a day, essentially getting a “free car wash” at my expense.
I’m extremely disappointed by the lack of transparency and the broken promises.
What makes this even more frustrating is that my entire family has been loyal to Villa Ford for years. Our family serviced multiple vehicles here, and have always felt like our business mattered. But in this case, it feels like I wasn’t prioritized at all. Despite being a long-term customer and being up front about the urgency of the situation, my concerns were brushed aside, and I’ve been left in a very difficult position. I hope this experience is not a reflection of how you treat all of your customers, especially those who have trusted you for years. Given how this situation was handled, I’ll likely be taking my business elsewhere moving forward.
Great experience! Maintenance done quickly!
Joe was great. Took care of the issue in a more expedited and more cost effective manner than was expected. Great experience!
All people were kind and helpful
Exceleent service .. carlos rocks villa ford is best
Rick is amazing I will continue coming back to him
Domingo is an outstanding Service Member. He is incredibly helpful and dedicated.
Carlos took care of the problem without hesitation. Thank You Carlos!
It is my measure to answer manufacturers survey
Jane was very courteous and welcoming. She kept me informed on the progress of the work. Everything went smoothly.
Joe was very helpful in every aspect in my service on my car . I would recommend anybody to him.
Very helpful tanks for service
Great to work with and help me choose the right tires for my truck
Richard Justus is one of the best customer service workers I have ever known !!
Well taking care of. Thank you.
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