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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9125 reviews 67%
4 star 3019 reviews 22%
3 star 251 reviews 2%
2 star 601 reviews 4%
1 star 596 reviews 4%
Review Us
Bruce C.
4 out of 5
11/8/2025
I’ve been a tustin ford customer for 20 plus years and after my recent visit to villa ford I’m going to make it my ford service dealership, thanks Glenn
Anna A.
4 out of 5
11/7/2025
My experience with Mingo was exceptional! He made me feel heard and cared for and most importantly he made me feel like I was in good hands! Villa Ford should feel honored to have him working there.
Scott W.
5 out of 5
11/7/2025
Jane was fantastic. On top of communication, positive attitude and took care of us quickly.
Paula/William L.
5 out of 5
11/7/2025
Carlos and his team take great care of me!!
Lali C.
5 out of 5
11/7/2025
I would give this experience a 10/10 the service was amazing and it was quick the people there are friendly and very helpful I would definitely go again and recommend my friends and families .
Michael F.
1 out of 5
11/7/2025
I was told it would take two and a half hours it took five and a half hours
Scott P.
5 out of 5
11/7/2025
Easy online appointment, work done quickly and I appreciate the delivery.
Andrew/Colette M.
5 out of 5
11/7/2025
Domingo was very helpful and friendly.
Terry R.
3 out of 5
11/7/2025
Mechanic did NOT install the rear hub cap completely after rotating the tires. Luckily I spotted it before it fell off
Connor B.
5 out of 5
11/7/2025
Domingo is a legend, was extremely helpful and helped guide me through a confusing warranty service like a champ. Thanks a lot Domingo!
Maria G.
3 out of 5
11/7/2025
Carlos kicks ****!
Joseph B.
2 out of 5
11/6/2025
Claimed they were rotating tires with service. Got it back and saw they didn’t but claimed they had. Was very happy dealing with Sheldon the lift home the vehicle drop off and the price. Called back to find out if they claimed to have rotated them. He offered the return to have it done. Didn’t have the time. Sheldon offered to make it right next visit. My problem is the trust has been violated at this point. Been a long time customer and I’ll probably return but my concern is what else wasn’t done but claimed have been.
Jason B.
5 out of 5
11/6/2025
Thank you Rick for the great service!
Javier L.
5 out of 5
11/6/2025
Good job!!
Jason D.
5 out of 5
11/6/2025
Domingo was great, whole process was smooth and easy. Thank you.
Bob M.
4 out of 5
11/6/2025
Carlos exceeded “ALL” my Expectations! He was very “Friendly”, and Knowledgeable! Villa Ford will be getting all my maintenance & Repairs business! When it’s time to “Buy” a New Ford I will go to Villa Ford FIRST!
Humberto M.
5 out of 5
11/6/2025
Exceeded all expectations
Gdi (.
5 out of 5
11/6/2025
Great customer service and great communication
Gary L.
5 out of 5
11/6/2025
I never interacted or heard from Natalia. But the technician was amazing and I would definitely request him again. Awesome job! Thank you!!!
Sam C.
5 out of 5
11/6/2025
Joel is such an asset to the service department. A great human being who is always helpful!!

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