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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9125 reviews 67%
4 star 3019 reviews 22%
3 star 251 reviews 2%
2 star 601 reviews 4%
1 star 596 reviews 4%
Review Us
James J.
4 out of 5
12/30/2025
Joel has to be your best service tech because they don’t come any better I also want to thank the assistant manager for helping us get our back when service department was not open
Lynn/Kimberly W.
5 out of 5
12/28/2025
Carlos is always very helpful to me and made sure my car was taken care. Made sure that I got what I needed done in a timely manner. I really appreciate his honesty.!!
Ryder S.
5 out of 5
12/28/2025
Mr. Justus was exceptional in keeping me informed about the service and explaining everything. The service was performed quickly and completely. I love Villa Ford and their commitment to their products and service.
Millan, Mathew.
2 out of 5
12/27/2025
DO NOT MAKE CONTACT
Juan O.
5 out of 5
12/27/2025
Great service as always
Georgina D.
5 out of 5
12/27/2025
Excellent service advisor.
Ralph V.
4 out of 5
12/26/2025
Love the coffee and tea offered while waiting for service completion
Jonathan M.
5 out of 5
12/25/2025
Everything was great. Carlos was kind, friendly, and professiona
Kathryn C.
1 out of 5
12/24/2025
Villa Ford was supposed to call me on 12/22/25 regarding getting reimbursed for getting my column a & b pillar fixed. I haven’t heard back. I called yesterday and Michael said he would check with Carlos. I still haven’t heard anything.I am expecting a reimbursement check since I paid out of pocket 3 years ago to get this fixed. I’m disappointed that no one has followed through. Kathy Craig
George G.
5 out of 5
12/24/2025
Work was completed sooner that expected. Service advisor was courteous and knowledgeable.
Stephen John.
5 out of 5
12/24/2025
Jane is why we come to Villa Ford for service. She is valuable asset for you.
Robert W.
5 out of 5
12/24/2025
Joel was efficient, professional, and proactive. Thank you
Lauren M.
4 out of 5
12/23/2025
Joel is a great service manager and I can always rely on him!
Francisco M.
5 out of 5
12/23/2025
Todo perfecto, excelente servicio
Gray, Donald.
5 out of 5
12/23/2025
Joel and the entire team are GREAT! Thank you for taking care of my truck.
Gary A.
4 out of 5
12/23/2025
Preformed service above what I expected . Worked with service technician to get my vehicle working properly. The technician also did everything he could to get my truck working better than I expected.
Elaine S.
4 out of 5
12/23/2025
Richard was very kind and helpful to me. I told him I didn't have a lot of time and I needed to leave as soon as possible. My oil change took place quickly and efficiently and I was very happy.So thank you for a great job ????
Erik W.
2 out of 5
12/23/2025
My service due light was not reset and the mat and seat protection were not Removed
Jeremy D.
5 out of 5
12/22/2025
He went above and beyond for my service. He is great advisor to have here at Villa Ford.
Michael C.
5 out of 5
12/22/2025
Jane always exceeds my service expectations.

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