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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9256 reviews 67%
4 star 3061 reviews 22%
3 star 253 reviews 2%
2 star 605 reviews 4%
1 star 604 reviews 4%
Review Us
Rueben M.
2 out of 5
3/27/2023
I asked for the works package always get coupon for 159.99 have coupon for $179.99. I guess price increased a lil bit. He charged me $291.14 un acceptable. I’ve always been a loyal customer , not to mention they raped me $779.99 to diagnose and tell me it was my key don’t understand this is the dealer they should know they’re trucks. I will be taking this up to higher ups in corporate. They didn’t even offer to apply this 779 to a new key completely the worst service.
Kelly N.
5 out of 5
3/27/2023
Very helpful, patient and thorough. Sheldon was Great
Robert W.
5 out of 5
3/27/2023
Glen was excellent with the information provided, professional and thorough.
Fernando B.
5 out of 5
3/26/2023
Nice service. Quick and efficient.
Daniel D.
4 out of 5
3/26/2023
Sheldon was very helpful and polite . He suggested the level of service I needed for the mileage on my Ford F-150 and his team was able to complete my oil change and alignment in a time much more quickly than I was expecting . Good job all around . The valet attendant was very nice and kind . It was a good start to my Saturday !
Kaila S.
4 out of 5
3/26/2023
Every time I go to ford, I only ask for Carlos because he’s the best there is. He’s helpful and super knowledgeable in his line of work. I always trust his word and know I can always count on him.
Art J.
5 out of 5
3/26/2023
Sheldon is super helpful. He’s a class act and has great customer service.
Ryder S.
5 out of 5
3/26/2023
Perfect!
Jan F.
3 out of 5
3/26/2023
Service note: service person forgot to put the battery cover back on the battery.
Astrid V.
5 out of 5
3/26/2023
Victor Barron was extremely helpful. He was clear about charges and suggested future services. He answered my questions and offered advice on issues I had. The service team was great overall. Very happy with you!
Christine S.
2 out of 5
3/25/2023
Numerous phone calls were neither answered nor returned.
Michael K.
5 out of 5
3/25/2023
Carlos helped immediately fix my car. He always returns my calls and answers my questions. He is very knowledgeable and professional. I always ask for him when I need service for my car! Thanks Carlos!!
Lamberto H.
5 out of 5
3/25/2023
Very good service! Good job guys!
Ben C.
5 out of 5
3/25/2023
Beyond helpful through a very stressful situation. Couldn’t be happier
Michael R.
4 out of 5
3/25/2023
As always, Carlos was prompt, courteous and extremely knowledgeable Specifically, Carlos immediately pointed out that I needed new tires as the sensors were visible. I drive the car daily, and have not noticed this myself. It makes sense immediately to us that that was the cause of a new noise. I started hearing the morning of my appointment. We truly appreciate Carlos and all the care and amazing services he provides. Many thanks Carlos for keeping us safe.
Mike G.
4 out of 5
3/25/2023
Domingo is a top-tier service advisor. Be sure to keep him there.
John D.
5 out of 5
3/25/2023
Very happy with the service
Maria C.
4 out of 5
3/25/2023
I like the way I was immediately taken care of, and the problem with the car was immediately diagnosed. I got up to date information and cost. I will continue to take My vehicle to Villa Ford.
Darlaine O.
5 out of 5
3/25/2023
Sheldon was very helpful and answered my many questions.
Gladis M.
5 out of 5
3/25/2023
Excelente!!!

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