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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9255 reviews 67%
4 star 3060 reviews 22%
3 star 253 reviews 2%
2 star 605 reviews 4%
1 star 604 reviews 4%
Review Us
Kyung L.
5 out of 5
5/14/2023
Very good.
Kennie M.
5 out of 5
5/14/2023
Like the service that returns the car to your house upon completion of the work. Great idea! Don’t ever stop doing this.
David M.
5 out of 5
5/14/2023
Domingo, is a true asset to the Villa Ford Service Department. He goes the extra mile to service his customers.
Linda J.
5 out of 5
5/13/2023
Attentive and Professional/customer oriented and informative.
Jose A.
5 out of 5
5/13/2023
He was outstanding
Ryan M.
4 out of 5
5/13/2023
Great customer service. Hemborge ford is right next to my house but customer service has not been great last couple times. Will continue going to Villa
Vinh T.
1 out of 5
5/13/2023
I am missing my engine cover and can’t anyone to return my call about my missing engine cover.
Joshua H.
4 out of 5
5/13/2023
Great job right on point with the time frame . Will be back for future services
Logan E.
2 out of 5
5/13/2023
They didn't figure out the problem with my car. Took three days. Couldn't even determine if it was going to be a warranty case so I couldn't get a loaner. Likely will not be returning to this dealership for future services.
Michael A.
5 out of 5
5/13/2023
Got it done, as promised, excellent customer service and support!! Thank you
Monica L.
5 out of 5
5/13/2023
Victor is always very helpful and kind.
Alfonso M.
5 out of 5
5/13/2023
Your service at Villa Ford is great. Especially when Domingo Naranjo is the service department representative.
Julia W.
1 out of 5
5/13/2023
A new battery and a blown fuse for body control module ($22) does not add up to charge of $969.94 at all. Plus the description of how the failure happened from the service advisor is completely wrong and possibly the reason for said diagnosis. This is the second time we brought car in for repairs and was told "not covered under warranty". Paying 2 more years for a car now that won't run.
Champion Paving.
5 out of 5
5/12/2023
Carlos ibarra is the best costumer service advisor thank you for your service
Dennis D.
4 out of 5
5/12/2023
Victor was most helpful. I do need someone to explain the 8 year vehicle service contract at your first opportunity.
Brian M.
5 out of 5
5/12/2023
Glen was awesome Very complete and helpful!! 5 stars for him !!!!! Thx
Tracy /.
5 out of 5
5/12/2023
Excellent service!! Thanks Victor!
Christopher R.
5 out of 5
5/12/2023
Easy to deal with
Pinto C.
1 out of 5
5/12/2023
It was terrible service, you guys had my car for two days total, only looked at it for an hour and a half and we’re ready to charge me $600 more to find the problem. It’s actually sad that a certified dealership actually tries to take advantage of people. I went to pick up my car today and the lady in front of me was getting an oil change, she was charged $300 for an oil change bc you guys have a new technology that **** out all the oil so there is no old residue, cmon man really you can go to plenty of places to get an oil change for $20-$40 bucks in 15 minutes. It’s a shame and this has been a horrible experience. Glen was no help at all either
Webster B.
4 out of 5
5/11/2023
Very nice people they need to do other things to go out further for a person and explain things on the vehicles you know if they did that and then I'd say get my 20

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