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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9125 reviews 67%
4 star 3019 reviews 22%
3 star 251 reviews 2%
2 star 601 reviews 4%
1 star 596 reviews 4%
Review Us
Patricia M.
5 out of 5
1/22/2026
Good addition!!
Kevin F.
5 out of 5
1/21/2026
Sheldon was outstanding! Very helpful
Donald P.
5 out of 5
1/21/2026
Carlos was very friendly and exceptionally professional. I am very satisfied with the with my visit and service at Villa Ford. My thanks again to Carlos Ibarra!
Raul G.
5 out of 5
1/21/2026
Followed Joel service recommendations & completed on a timely manner.
Kevin H.
2 out of 5
1/21/2026
Disjointed communication between team, let’s just pump this guy for all the money we can get, to “heck” with just fixing what he needs to have fixed, poor quality on whey they did “fix”. I still have oil in water overflow. Their solution to me…”buy a new water tank from them and put it in myself”. Hmmm, yeah they really took care of me. Don’t think I’ll ever go back there ever again. I recommend anyone to go find a decent independent repair shop!
Anita M.
5 out of 5
1/21/2026
Service and attention, as well as progress information has been great. Joel is the best
Christian G.
5 out of 5
1/21/2026
Domingo es una person muy amiable atento y . Muy buen services. Gracias Villegas Ford.
Jill D.
5 out of 5
1/21/2026
Rick was very polite and kept me informed at all steps in the repair of my vehicle.
Orange County.
5 out of 5
1/21/2026
Carlos is why I get my vehicles serviced at your dealership. He’s always professional and explains what the situation is .
Chuck R.
4 out of 5
1/21/2026
Truck was returned in a very timely manner. All service was performed as requested.
Paula/William L.
5 out of 5
1/21/2026
Always a pleasure. Carlos takes great care of my vehicles
Bob H.
5 out of 5
1/21/2026
I aws very satisfied with the professional service i will continue to take my car there.
Victor M.
1 out of 5
1/20/2026
Diagnosis requires over a week wait is not acceptable.
Armando E.
5 out of 5
1/20/2026
Thank you Carlos once again another satisfied customer.
Andy M.
4 out of 5
1/20/2026
Domingo was great to deal with he was clear on the process and I wasn’t at the dealership to long. He explained my coverage when I asked for it and also told me what my coverage doesn’t cover.
Ann H.
1 out of 5
1/20/2026
Unfortunately, even though Ford contacted me about a recall, and I made the appointment several weeks ago with the recall information when I went to get my car done during my appointment time they did not have the part for the recall. I do appreciate them washing my car since they weren’t able to do any of the actual repairs on the recall.
Daniel S.
5 out of 5
1/19/2026
I would like to thank Joel for being very professional helping the customers, as always...
Marina C.
5 out of 5
1/19/2026
Great customer service. Very professional
Belinda R.
5 out of 5
1/18/2026
Friendly and informative
Cynthia S.
3 out of 5
1/17/2026
Great service no pressure to do other service. Gave recommendations for tires will follow up later

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