The advisor that help me was not helpful, didn’t really care about the issues of my truck, keep saying that the department that needs to see the issue regarding the check engine light were very busy, then I told him regarding my breaks issue didn’t nite it in the report , also he note my windshield but didn’t ask me anything and he wrote that I denied fixing
Above & beyond expectations to resolve a weird issue with a recall notice on my car. Thanks for straightening everything out!!!
He was extremely helpful even though I didn’t have a appointment
A+ customer service
Suspected my Explorer Sport may have a leak and Sheldon took care of my concerns promptly. Gave me a new rental while pressure testing the car and found no leaks.
Blue chip professional
Thanks for your help fixing the problem on my vehicle your assistance, joe Gutierrez was very helpful and the service didn't take to long
Joel kept in communication with me during the entire process regarding the initial problem with the vehicle. I did notice at a later time that my paperwork indicated that a brake light was out and that I had declined to have this service completed. This is not accurate as I was never notified of the brake light being out. Not a big deal.
Domingo was very nice. Just a question: what happened to the paper that used to give that shows the good and what needs to be work on soon. I know he mentioned the battery but we used to get paperwork showing that info? Overall he was really nice.
Domingo is as always very professional and watches out for my safety driving my dually hauling my horse trailer living quarters !!! Thank you!!
Julie S
There was just no communication about the service being completed. We had to call twice to get an answer.
Carlos is helpful even when the service-drive is busy. I would ask for his assistance again upon returning to Villa Ford for additional service.
I will be seeking a refund for services because I am unsatisfied with the work. The long story short is there was water contamination in my Power Steering fluid of my 2008 F250 6.4. Admittedly it was my fault. I brought it in to have the system flushed but was later given a call that mentioned three things, 1) The mechanic said the system could not be flushed and had no power steering near full lock out in either direction, this was not true because I drove it home that day without issue. 2) It would need to have the power steering pump and reservoir replaced. 3) It’s possible that more work including the hydroboost and gearbox would need to be replaced if the items listed on (2) did not resolve the issue. So the bill would at minimum be $1900 but could increase based on additional parts being replaced on (3). At this point red flags went up in my head because I know for a fact that water contamination in the steering fluid could not contaminate the gearbox because they’re entirely separate systems.
I took my vehicle home, figured out how to flush the system myself and did it in 15 minutes for half the cost I initially spent to have it “professionally flushed”, now the liquid is clean and clear. I did it myself when faced with $2000 potential bill for work that I did not believe needed to be done to my truck.
’ll be keeping the bottles of steering fluid with what I flushed out after having it flushed out at your dealer with how it looks now that I flushed it in my driveway. It’s a night and day difference.
I am highly unsatisfied with the work and lack of effort put in to complete the work I paid for.
Sheldon is a great service advisor. He is personable and professional. I always schedule him as my service advisor whenever my vehicle needs service.
Two days and the vehicle wasn’t touched. Just needed to install left fender paint protection. 1 day was told it was curing, 2nd day was told person didn’t show up for work. I took bronco back.
Joe was very helpful, service was fast.
Only concern was the difficulty getting the part in timely manner. Took over a week. Not Sheldon’s fault. Ford could do better having spare parts available
I was very pleased with the service I got at Viila Ford yesterday. Thank you very much I have always gotten great and prompt service. Domingo thank you for your service.
Thank you Mrs Witsoe
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