Great service! Joel Angulo was awesome. Joel made the process smooth, from the moment I called to schedule the appointment till I dropped off my car and pick it up again the same day! I will definitely be using this dealership again. Highly recommended
Victor was communicative and informative. He responded to text messages. He followed through on all he said. I was impressed with efficient intake of vehicles. While there were others ahead of me, it moved very quickly. Your competition with another local Ford dealership is no contest. Villa outshined, out performed, and out classed them completely. I have other Ford products and will move my buying and servicing relationship to Villa Ford.
Sheldon was awesome love to work with him
Excellent service. Carlos Ibarra is very efficient and extremely professional.
Please keep the good service
Joel was helpful, professional and handled my maintenance appointment wonderfully.
Thanks to Victor. Great job.
Although a bit delayed for the part (TCM) to arrive, Mr. Carlos Ibarra, my service representative, took care of the rest to complete the process to the very end. Thank You Carlos for all honesty. 2015 Ford Focus Titanium
Domingo from the service department did a great job with taking my vehicle, keeping me informed about the status of it, and contacting me when it was finished. It was a stress-free experience. Thank you so much.
Brought my car in for a dead battery under warranty. The paperwork and Sheldon told me it failed the test and needed a new battery. But all you guys did was charge it. Never replaced it. Next day my pregnant wife is stranded again with a dead battery thanks to and your horrible service department. Had to leave work early go get my wife and take it to our local ford dealership this time. (Where they were way more friendly and inviting and actually felt like they cared about their customers.) They look at the paperwork and see that it says it needs a new battery but that they never actually installed one. Thanks for the worst service I’ve ever had. And for leaving my 8 month pregnant wife stranded. Really appreciate it.
Joel is always the perfect person with his knowledge and empathy.
"Service" is Mr. Naranjo's middle name. First class customer service.
Sheldon was awesome absolutely helpful and every aspect made it a good experience
Carlos and the Service team gave great service
Quick and friendly great customer service
Domingo was extremely helpful in dealing with the defective charger for my Mustang. The technician could not replicate the issue I was experiencing when I Brough my car in, but Domingo listened to my concerns and got additional information from me that allowed him to order me a replacement charger that is working much better than the one he replaced.
Domingo was attentive and communicative during the repair process. He made me feel like a valued customer.
Great work and quick service every time!
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