Service Center

Real Reviews From Verified Customers

Miguel S.
5 out of 5
12/20/2023
Domingo is an excellent service advisor
Jacqueline T.
5 out of 5
12/19/2023
Vic was very accommodating to my vehicle service.
Diane C.
5 out of 5
12/19/2023
Janey was wonderful her service gets a 10
Swart Ann.
5 out of 5
12/19/2023
Service was quick and efficient.
Felipe H.
2 out of 5
12/19/2023
Carlos was very matter of fact, but too hard in his delivery. I’ve had several issues with Villa fords service department. My last 2022 mustang echo boost had several issues and I got low quality service from the service department. I recently traded it in and purchased a 2024 GT. The car is only two weeks old and I’m already have issues. I hear a thumping sound when I apply the breaks and I brought it in to be looked at. Carlos in a stern cold manner showed no empathy for my situation and stated that my car was number 12 in the Que and that it would take about two weeks to get looked at. He was giving me the vibe that he didn’t want to help me and scare me off so that I’d be one less customer he had to deal with. I then asked if I could make an appointment to bring it back and he again in a stern manner stated “no it doesn’t work that way” I don’t know why your service advisors are so awful. You are very quick to push people to buy a new car but then when something goes wrong with it you are fast to treat us like dirt. I will be reporting this to Ford corporate directly
Ninett P.
4 out of 5
12/18/2023
Just wanted to tell Victor thank you for the help and noticing on other recall to help me and my truck. Hope to hear soon for the part that he place in order????????
Janet D.
5 out of 5
12/17/2023
Friendly, professional assistance with repair.
Cindy S.
5 out of 5
12/17/2023
Very satisfied! Domingo is professional and he always takes great care of me and my Ford Ranger!
Brian G.
5 out of 5
12/17/2023
Incredible costumer service. Very knowledgeable and was very kind to my son. Offered coffee and made sure to explain everything to me.
Ralph A.
5 out of 5
12/17/2023
Sheldon always does a great job is very thorough.
Jonathan H.
4 out of 5
12/17/2023
Very helpful when questions where being asked and didn't over charge on routine maintenance especially bringing my truck in on a Saturday.
Linda C.
5 out of 5
12/17/2023
Mingo was great! He was very friendly & accommodating... Very customer-centric. Two thumbs up!
Arnold H.
5 out of 5
12/17/2023
Domingo did a great job like always and let me know exactly what was going on with my vehicle.
Brian O.
5 out of 5
12/17/2023
Awesome service experience.
Claudia M.
5 out of 5
12/17/2023
El mejor servicio y muy amable el Sr Carlos 100% recomendado siempre atento en cada detalle .
Matthew B.
4 out of 5
12/16/2023
This was one of the quickest visits I have and appreciate the service. I liked the honest discussion about service timing to help me plan my day and forecast future service options when it isn't so busy.
3D Machine.
5 out of 5
12/16/2023
Glen is a great service advisor!
Francisco E.
5 out of 5
12/16/2023
Carlos Ibarra is the best good service he tell me with something need mi car thank you Carlos for you service
Spencer S.
5 out of 5
12/15/2023
Great experience with this Service department and Domingo Naranjo!
David H.
5 out of 5
12/15/2023
Carlos was very nice and helpful.

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