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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9220 reviews 67%
4 star 3048 reviews 22%
3 star 253 reviews 2%
2 star 605 reviews 4%
1 star 604 reviews 4%
Review Us
Robert C.
4 out of 5
12/23/2023
Victor gave us great service we will be back
Phillip R.
5 out of 5
12/23/2023
Glen did an outstanding job for me. He’s a credit to you service department.
Gregory R.
2 out of 5
12/23/2023
$140.00 for a part ok, but $555.99 charge for2 1/2 hours labor is not. I will go elsewhere in the future
Raymond M.
5 out of 5
12/23/2023
Very happy with the service from start to finish. Everyone was courteous and very professional. I’ll be back.
Aaa (.
5 out of 5
12/23/2023
Great professional service!
Kurt S.
5 out of 5
12/23/2023
Everything was handled very well. Thanks Joel.
Mark W.
5 out of 5
12/23/2023
Great job
William F.
5 out of 5
12/23/2023
Sheldon was great. I am very pleased with the service he provided.
Rafael V.
5 out of 5
12/22/2023
Great service
Carlos S.
5 out of 5
12/22/2023
Everyone was amazing helping me get my car right. I appreciate everyone here
Victor C.
5 out of 5
12/22/2023
Your service center staff was quick, courteous, and extremely efficient. Victor was exemplary. The cherry on top was my vehicle being delivered to my home by Joe. Another nice representative for your business. Thanks for the great service.
Sheldon C.
5 out of 5
12/21/2023
Great service and service team
Tracey C.
4 out of 5
12/21/2023
I had an appointment for an oil change, Carlos checked me in immediately and called when my car was done. Was quick and easy the week before holidays!
Elmer M.
1 out of 5
12/21/2023
Mileage was recorded as 59,000. Actual was 64,000. If service can’t get the mileage right then it has no credibility it did anything correctly. Amazing that nothing is ever completely done correctly. Time to try Toyota.
Wilmer H.
5 out of 5
12/21/2023
Great service
Michael C.
1 out of 5
12/21/2023
Drove it 6 miles and the check engine light is on. Transmission also clunks when put in gear forward or reverse. I guess it will go back in a day or two.
Vanessa C.
5 out of 5
12/21/2023
Victor my service advisor is always great and always helping me out!
John T.
5 out of 5
12/21/2023
The service by the lady that helped me due to the service writer being busy was absolutely fantastic. Truck was done quickly.
Chris G.
2 out of 5
12/20/2023
Mr. Angela was not knowledgeable. He did not read the notes for my appointment. He immediately told me “no” for every request I had. He told me the recall I had scheduled the service for was not repairable. Turns out, it was. He told me it would be 7-10 days for the service department to even look at my vehicle for a transmission issue covered under warranty. I had to ask about a loaner vehicle if I was to leave my vehicle. He told me I was only covered for 10 days. He would not offer a loaner even though my vehicle would need to stay all day for the recall. I had to decline the recall repair and only did a service.My vehicle has exclusively been serviced at Villa since purchasing it from Villa. I will be looking for another dealer to check the transmission and recall.
Dennis S.
1 out of 5
12/20/2023
I still believe there is something wrong. Knocking just started somewhere in the drive train. But not first issue I have had with warranty work with Ford

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