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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9216 reviews 67%
4 star 3045 reviews 22%
3 star 253 reviews 2%
2 star 604 reviews 4%
1 star 604 reviews 4%
Review Us
Kenneth H.
5 out of 5
2/16/2024
I’m extremely satisfied with my service experience with Joel. He was highly professional and kept me apprised of the work on my Ford Expedition. It is always an enjoyable experience to come to your dealership.
Kenneth S.
5 out of 5
2/16/2024
Carlos was very responsive to my inquiries, answered my questions thoroughly, and was impressively professional in all of our interactions. I’ll certainly request to work with Carlos the next time I have service work needed at Villa Ford.
Victor S.
5 out of 5
2/16/2024
Domingo is an amazing service technician. Not only did he work with me on the special situation I was dealing with, he understood what I was dealing with. He arranged everything for me and my son. Domingo is what I would consider 1 in a million! Thank you
Edward Y.
5 out of 5
2/16/2024
Great job.
Julie N.
3 out of 5
2/16/2024
There was a delay with car washing and Joel went to wash it himself!
Jingtan S.
4 out of 5
2/15/2024
Professional and reliable
Tony F.
1 out of 5
2/15/2024
The texting application that was used never responded back when I messaged. I was under the impression that the diagnostic fee would cover all aspects of the vehicle such as brakes, and other miscellaneous components, and not just a the issue for which the vehicle was brought in for.
Michael /.
5 out of 5
2/15/2024
Glen Kotler did a great job and so did his supervisor Mike. I was happy with the end result.
Cauthen, Marita.
4 out of 5
2/15/2024
I can always rely on good service from Domingo.
Jennifer B.
3 out of 5
2/15/2024
Unfortunately, i had to return to the dealer after getting home. i had paid to have the battery replaced ( as well as other services) but when i checked to verify, it was still the old battery. Tony had already gone home. Fortunately, Victor was able to assist me and get the battery replaced. Victor apologized profusely as he said this is not supposed to happen. I was grateful that Victor was able to get it corrected!
Giuseppina M.
5 out of 5
2/15/2024
Tony was great! I’ll always ask for him in our future service needs with our Ford Edge.
Brandt S.
1 out of 5
2/14/2024
The glovebox door still sticks,and must be manually pulled open.This was not properly fixed.
Leslie S.
4 out of 5
2/14/2024
First time at Villa Ford and it went perfect. I will be back .
Brian P.
5 out of 5
2/14/2024
The service writer and the complimentary delivery
Clemente M.
5 out of 5
2/14/2024
Good atention
Patricia O.
4 out of 5
2/13/2024
Joel was helpful from start to finish. He was friendly and didn’t seem distracted or too busy as has been my experience at Villa before. I actually put his name and # in my phone to ask for him next time I go back.
David B.
5 out of 5
2/13/2024
Great service, above and beyond!!
Janice N.
4 out of 5
2/13/2024
They said they would wash my car, and they did, but they didn’t dry it very well and it was badly spotted. It looked better before they washed it. It’s a nice gesture, but if you’re going to offer it they should do a half decent job.
James &.
5 out of 5
2/12/2024
Jane is a true professional. She is why we continue to work with Villa Ford.
Robert H.
5 out of 5
2/12/2024
Glen was very help and I was vrry satisfied with the service

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