Carlos has always been my go to Service Advisor! He is very helpful when it comes to explaining what needs to be done and getting the job done in a timely manner. Highly recommended!
Domingo was very Professional and knowledgeable pleasant person to talk with.he got the job done.
So Appreciate . j. & b. leyba
Third time coming here and this last time was the worst dealing with Victor.
Domingo was a pleasure to work with. Kind and on top of things. Appreciate your efforts.
They treat people like family the keep me posted all the times and the repair of my truck and they always they asome people
Johnny in parts and Carlos in service were great.
Second time serving my vehicle with this dealership and it looks to be a second time my vehicle was returned to me damaged. The first was a scrape that was able to be buffed out upon my having to return to the dealership to get repaired. And secondly, a door ding. So far though the staff has been great about addressing the issues and we'll see about how this second issue is taken care of.
Glen was super attentive to all our automotive needs!
Thanks Glen????
I told Glen when I brought the car in that the brakes were grinding, like a metal on metal sound. He said the pads were fine unless under 5mm. The inspection came back at 3mm and he still insisted they were fine. He told me a high pitched alarm noise would be triggered if the pads got too low. He also said the service dept was backed up and couldn’t fix the brakes until Monday anyway, even though I had brought the car in with an appointment to replace the brakes on Friday. We needed our car for a family trip on Saturday so went ahead and took the car home on Friday since he insisted it was safe and no service was needed on the brakes, and only the oil change, tire rotation, and transmission fluid was done as part of 60k service. The brake noise didn’t get any better over the weekend, and the horn suddenly sounded funny out of nowhere. My wife took it back in since I was out of town for work this week and turns out the pads were shot and rotors were now also needing to be replaced. Glen also insisted the horn wasn't anything that the mechanics at Villa Ford had caused and we would have to pay for it to be fixed. He then was very condescending to my wife and finally relented when she lost her cool due to his attitude. I heard about all of this once I was back in town. I do not plan on bringing out vehicle back to Villa Ford or getting any future vehicles from Villa, but wanted you to know his advice and attitude was unacceptable and lost you a customer.
Hi I really appreciate it Sheldon has high quality customer service and understanding he is always on top of my concerns about my cars ,he is very polite and kindness always take he's customers like family thanks Sheldon you always makes feel important I appreciate it Great job
Very satisfied with Villa Ford from initial purchase of my Maverick Lariat sporty Hybrid Thru all the recalls … so far ????
Keep up the good work. Service was very good on 03-05-2024.
The key is to continue that type of service and you will always get positive feedback from your customers.
Friendly service. My truck was completed sooner then was camunicated. I have been pleased with the service I received. Thank you
TONY was so helpful and car was right on time.
Victor was very kind and informative about the process!
I made an appointment for an oil service AND recall fixes. Unfortunately you didn’t have the part for the recall, so now I have to return another time. I spent $60 for Uber round trip bringing my car in. Now what, I’ll have to spend another $60? This upsets me
It was a good visit to Villa Ford today. They were very busy but Carlos took time to inform me of the condition of my car and it was a pleasure to work with him.
Martha M
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