Vic made the process very easy. He dealt with the warranty company directly, we never had to call them at all. Vic texted/called with every step, he is a Villa Ford treasure! I will definitely be recommending Villa Ford to others!
I was very happy with the service I received.
Carlos was great. I have a long positive history with Villa Ford
Domingo explained my problem to him and he told me to give him time to check it with the Technician and he offered me a very friendly and professional rental car. My camera system was failing very frequently. I had previously taken it in in January of this year but No, they did absolutely nothing, Sunday gave me a lot of security and about that, at 2.30 pm the vehicle told me that it was ready with that speed and efficiency, I give 100% customer service, very efficient and professional. Sincerely, Daniel M
Victor is THE MAN! I have had many horrible experiences with getting my vehicle serviced, but truck was here at Villa Ford of Orange and I can’t come up with one single complaint. Everyone I spoke with was very professional and Victor went above and beyond to make sure I had a good experience. I have to give a huge thanks to Victor for answering all my questions. Overall a 10/10 experience working with Victor.
I have a problem with windshield wipers turning on and running continuously when starting truck, it was not addressed during last
Maintenance..
Other than that all was fine..
Excellent and fast! Nice work area too. Victor was awesome!
Sheldon is my go to Service Advisor. He is knowledgeable, personable and truly a 5 star employee at Villa Ford. Much thanks to Sheldon for his outstanding service.
Victor asked me to call before I came to pick up my car. I did and Sheldon answered the call. I explained why I was calling and rather than relay the message to Victor he sent it to his voicemail. When I arrived the were both sitting at their desks doing nothing. Victor never got the message and then he said a storm was coming so I probably wouldn’t want my car washed right now. Complete laziness!!!
Joe was great! And my oil change and car wash was done quickly.
Thank you for the amazing service!
Simply fabulous. Great service. Expectations met. Highest level quality. Amazing.
Once again I will ask that you thank and acknowledge Carlos for his professionalism and exceptional customer service. He is most responsible for my loyalty to Villa Ford.
Tony was very helpful and efficient
Glen was very knowledgeable, helpful, communicative and responsive. Plus, he's a friendly guy.
Carlos is one of best… if not the best service advisor at Villa Ford! He always greats people with kindness and a smile. Smiles go a long way!!
Great job.
Very professional
All around great service.
The manager glen was the best.
Really helpful
He was great nice kind had me in and out
Domingo is always great! He always keeps me updated on vehicles status.
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