Jane was amazing from the first time I walked into the dealership! She kept me in constant communication every step of the way. She is very personable and super helpful! I will recommend all my friends to Villa Ford and make sure they ask for Jane!
Jane is awesome as always. This is my 3rd car from Villa Ford and my 3 time with Jane. She’s so sweet and got me setup in a rental quickly and had my truck ready for pickup super fast as well.
He was absolutely great as always. Why even though I have a Maxda I followed him to Villa Ford for service
Carlos is your best service advisor. I
Joel year in and year out, every time I come in for service he never ceases to amaze me with his professionalism! I can honestly say give this service advisor a raise! Thank you Joel!!
Excellent communication and service.
Voctor always provides me with excellent service
Did not meet my expectations
Carlos is the man!!!
Got bronco in and out in dhort order!!
The service on my car was great and it was quickly done. It’s just that when the car is washed after the service it’s NEVER WIPED DOWN and it’s very spotted when given to the customer. This is the second time this has happened to me and BOTH times I have had to wipe it all down myself with a damp cloth. This gives the dealership a bad rap and it’s not fair since the service is ALWAYS good. Just thought it should be reported ONCE AGAIN.
Great job as always, and Glenn is the best.
I really appreciate his honesty, attention to detail, and I feel he really cares about his customers. Villa Ford should be proud to have him on their team.
Mr. Carlos Ibarra is very knowledgeable and possess excellent customer service skills. I am thankful for his detailed explanation and continuous updates.
Glen was great. They had my car ready before I expected. He offered me a ride back home when I dropped off my car and checked with me a couple times during the day to keep me updated. You can't ask for more..
Extremely unsatisfied and I’m leaving a bad yelp review
One of the worst experiences I have ever had at any dealership
Girls at front were nice and helpful
Rental department disappeared and left me waiting around a long time until I said something and someone helped and said you are not supposed to be waiting that long and couldn’t find where the girl at rental dept went
They held my truck for 3 days and forcefully charged me for a rental based on your backed up service department
Tony was very helpful and explained everything going on with my vehicle clearly. He was polite and professional . It was a pleasure meeting and working with him.
Carlos is a true professional that understands customer service. He is why I continue to be loyal to Ford. Please acknowledge his service. You need more like him.
Yes, very much so I am always happy to bring my vehicle to Villa Ford and I look forward to bringing more of them to you. Thank you.
Tony was a great big help and his customer service help was very helpful to me. Thank you ford of orange.
In the absence of my regular service advisor, Carlos provided excellent customer service and kept me informed as to the progress of my vehicle’s servicing.
Kudos to Villa Ford for having such an outstanding employee.
Very professional.
Social