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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9189 reviews 67%
4 star 3038 reviews 22%
3 star 252 reviews 2%
2 star 603 reviews 4%
1 star 602 reviews 4%
Review Us
Edward L.
4 out of 5
2/19/2025
Thanks Mingo. Call me about the rotation. Ed
Nancy P.
1 out of 5
2/19/2025
My car was unable to be fixed after having the car for 8 days, so I am not satisfied with my service experience. I understand cars are more complicated now, but I really hoped for a resolution for the car...I really like driving this car and wanted to keep it..especially because you no longermake this model.On the good note Domingo did everything he could to help me, he even spoke to management on my behalf which I greatly appreciate. I felt like he did everything he could to help, so no fault with Domingo at all.If anyone has any ideas on how to fix the car I would love to hear. I know I don't work in your industry but it seems very strange to me that the car isn't fixable.
Kim J.
5 out of 5
2/19/2025
Carlos is the best. Always great to see Carlos.
Lawrence T.
5 out of 5
2/19/2025
It’s just a wonderful place. They really take care of you :-)
Shop Tpms.
5 out of 5
2/19/2025
Great service, thank you.
Ramino F.
5 out of 5
2/19/2025
Joel and the service staff were very professional and courteous I am glad that I got my car serviced here
Katherine Y.
5 out of 5
2/19/2025
Very professional and knowledgeable and helpful with taking care of my car
Joe M.
4 out of 5
2/19/2025
My Ford 500 is 20 years old but still has a lot of life and service left in it. I appreciate the way the Villa Ford employees treat me and my car as important as anyone with a much newer car that would be more expensive by today’s standards. My car had an issue that was repaired and runs like a brand new car car!
Todd S.
3 out of 5
2/19/2025
I’m happy you changed the battery; however, it shouldn’t take your tech 24 hours to figure out the problem. It’s a battery. Very easy to test. Jose Gutierrez needs work on his customer service. He doesn’t listen and acts like a condescending jerk.
Ace Motors.
5 out of 5
2/18/2025
Yes, very much so
John A.
5 out of 5
2/18/2025
Very professional
Andrew S.
5 out of 5
2/18/2025
Great service
Joshua H.
5 out of 5
2/18/2025
A very professional group ....everything was handled as requested.
Berenice R.
5 out of 5
2/18/2025
Excellent service from Carlos Ibarra.
Carrie M.
5 out of 5
2/18/2025
I was very happy with my service. Carlos was very professional and had my car done early, which meant I could get back to work!
Blanca E.
5 out of 5
2/18/2025
Joel provided great service from beginning to the end. He was friendly, knowledgeable, and kept me up to date with my vehicle. He’s a valuable asset to Ford.Thank you Joel!
Lourdes R.
5 out of 5
2/18/2025
Excelente servicio y el personal muy amable
Jose G.
5 out of 5
2/18/2025
Good service
Robert W.
5 out of 5
2/18/2025
Your welcome
Scott D.
5 out of 5
2/18/2025
Rick was great to work with!

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