Excellent and speedy service! Absolutely seamless. Thank you!
4/16/2022
Nina S. VERIFIED CUSTOMER
I thought oil changes and tires were covered by the warranty I purchased when I bought the car. Why was I charged $213?
4/16/2022
Wendi S. VERIFIED CUSTOMER
He answered all my questions and he was very
Thorough on what was going on with my vehicle
4/16/2022
Terence C. VERIFIED CUSTOMER
Great service, thanks!
4/16/2022
John W. VERIFIED CUSTOMER
Jeff was great, he met me only once before, but acted and joked like he's known me for a long time. He made what he was doing with my car crystal clear and I enjoyed the service.
4/16/2022
Timothy W. VERIFIED CUSTOMER
Completed survey today.
4/16/2022
Jane C. VERIFIED CUSTOMER
Andrew was great and very helpful. Our car was serviced in a timely manner as well. He communicated all charges up front. We appreciated his expertise!
4/16/2022
Thomas S. VERIFIED CUSTOMER
I brought my vehicle in for brake service today, after having received service ~1500 miles ago. The rotors are currently worn out and delaminating, but this problem was not observed during the previous service. I was told that, because the pads that were changed were supplied by me, Ford would not guarantee the previous service. However, I did ask at the last service to have the rotors inspected and changed if they were worn. It is not clear to me why this was not done. I also was not informed that the use of pads I had on hand would preclude any guarantee of the work - if I had been, I would have used dealer-supplied parts instead. I am very surprised that Ford will not stand behind their work in this case, and I intend to contact customer servicFord Corporate on Monday to discuss. Be
4/16/2022
William S. VERIFIED CUSTOMER
Will do. Thanks
4/16/2022
Curtis C. VERIFIED CUSTOMER
Good guy. Did a nice job
4/15/2022
Asa H. VERIFIED CUSTOMER
Jacky is awesome!
4/15/2022
Shay V. VERIFIED CUSTOMER
Love your staff. James is awesome and so are the other service reps!
Shay V
4/15/2022
Charles M. VERIFIED CUSTOMER
Coopers the man! He always makes sure everything is taken care of, including my little man. I have a 2 year old son. You guys are the best. Thank you!! <3
4/15/2022
Shirin M. VERIFIED CUSTOMER
I was texted @1045 aM that job was completed
I was @ the dealership 11AM , car was not ready , both me & my wife had to wait +1 hour even after text confirmation,
Why txt when the car is not ready?
My wife missed her apt,
I had to reschedule my appointment in afternoon,
No, I am not happy with your service,,,
Why would you text me that the vehicle is ready??
After 2hours of waiting, both me m & my wife could have finished our business before wasting our time @ the dealership for more than 1.5 hour
Why would you text us???
This is Audi for god’s sake, not Honda ,
I expect what I paid for,
If I wanted Honda, or Toyota, I could afford to buy twice of what I bought @ Audi
I want service,,,,,
No reason to wait 2 hours around dealership, both me & my wife who owns the vehicle for 2 hours, even after text confirmation, that job is complete,
The reason we pay the big bucks, we don’t have much time to spare
Two hours mid day,, too much,, !!!
I’m pissed,
4/15/2022
Faris I. VERIFIED CUSTOMER
Jaylene addressed all questions and concerns.
4/15/2022
Kurt F. VERIFIED CUSTOMER
Very friendly service guy who helped us,wait area was very clean