My experience has been horrible and it does not seem like anyone there cares. The last comment I left was completely ignored and my car still isn't completely fixed after being at your shop for a total of 13 days.
3/13/2024
Betsy D. VERIFIED CUSTOMER
While very friendly.. there was no communication from the service agent. He never verified my name only a phone number after we asked what number he was going to contact. No name was given at the initial check in. Travis was very polite and offered his assistance if needed in the future but only gave his name when I asked for it. He states he would follow up about our windshield.. we will have to see how that follow up process concluds. Also, I received no communication about our service and its process until we showed up after the promised time.
3/10/2024
Michael C. VERIFIED CUSTOMER
Caitlynn Port helped me from beginning to end. She was very knowledgeable in explaining the services that I was looking to have done on my ford f150. Because of the great service customer service she provided I decided to have my truck worked on. Thanks Caitlynn!
3/9/2024
Arden J. VERIFIED CUSTOMER
I always feel confident when I bring my vehicle in for service at **** Ford. In addition to good service I always feel like a valued customer. Thank you.
3/9/2024
Sharon B. VERIFIED CUSTOMER
Horrible customer service very disturbing the interactions and responses
Couldn’t remember appt times said he didn’t have information when it was proven he did
3/9/2024
Az Stage. VERIFIED CUSTOMER
Amber was great. Polite, respectful, and helpful. She's a wonderful ambassador to auto house.
3/8/2024
Hector E. VERIFIED CUSTOMER
Kayli Pfeiler went above and beyond to help us, as we did run into a little bit of trouble. She always kept us in the loop of things and even we’ll take our calls/text oh her days off! Absolutely love her survives.
3/8/2024
Laura J. VERIFIED CUSTOMER
I am very happy with the service I received
3/8/2024
Gabino F. VERIFIED CUSTOMER
My car was serviced quickly and Matthew was very friendly and informative when it came to recommendations for my vehicle.
3/6/2024
Eric H. VERIFIED CUSTOMER
I need to speak to a manager about all the issues with my recent with my Santa Fe.
3/6/2024
Martin F. VERIFIED CUSTOMER
We were very satisfied with our work done and information we received on our truck thank you.
3/2/2024
Kimberly S. VERIFIED CUSTOMER
Great job Matt!!!
3/2/2024
Wendy M. VERIFIED CUSTOMER
Very impressed with the ability to get my car in quickly, as well as the quality of the work. I am now bringing in my Ram1500 truck for service next week. Kaylie was great to work with, very professional and knowledgeable. See you soon
3/2/2024
Allan G. VERIFIED CUSTOMER
My Encore has been serviced at 4 different GM dealerships and Matthew is head and shoulders above anyone else I've dealt with
3/1/2024
Enrique C. VERIFIED CUSTOMER
Excellent customer service by Matthew made me feel welcome since I arrived at **** Chevrolet thank you
3/1/2024
Magdalene D. VERIFIED CUSTOMER
I appreciated that fact that Xavier and Autohouse worked with me so I could get the funds together. For that I and eternally grateful.
3/1/2024
Mary A. VERIFIED CUSTOMER
I asked for oil change, tire rotate,and cabin filter replace … tires and oil done but filter not. I was asked if I wanted it that day. Of course I did. Had to wait for another 1/2 hr. It should have been done before.
2/29/2024
Ted A. VERIFIED CUSTOMER
Satisfied.
2/29/2024
Brenda P. VERIFIED CUSTOMER
I appreciated having the recommendations but not being pressured to have them done today!