Jake provides great customer service.
I am fully satisfied.
7/30/2025
Norma F. VERIFIED CUSTOMER
Very pleased with the entire check in/out process . It’s very efficient and effective. Alex was excellent! Easy to deal with and he anticipates customer needs. I didn’t have to ask for anything because he covered all necessary items and was very knowledgeable and detail oriented with the maintenance service schedule. Great employee!!
7/30/2025
Rolmine S. VERIFIED CUSTOMER
To telling the truth about my experience to Mr Luis Sierra today it was a good experience the way he spoke and taking care of my car it was amazing. I have one word for him keep doing what you’re doing, may God continue bless him and lead him. The words come from of the bottom of my heart.
7/30/2025
Haochen Z. VERIFIED CUSTOMER
I went later than the appointment time and it was almost their closing time, but they still patiently completed all the maintenance for me and cleaned the car inside and out. Thank them！
7/30/2025
Marie J. VERIFIED CUSTOMER
Satisfied customer
7/30/2025
Charles I. VERIFIED CUSTOMER
First time with Jesse. 10 out of 10. Quick check in and out. Communication excellent.
7/30/2025
Vickey E. VERIFIED CUSTOMER
Hello hello thank you for the great service and Joell my service rep is the best. I’ve had Lexus for 21 years. Vickey E
7/30/2025
Mariame S. VERIFIED CUSTOMER
I really appreciate Ryan help today. It helped me make a decision on my purchase
7/30/2025
Jashbhai P. VERIFIED CUSTOMER
Lucky to have a dealership like this ????
7/30/2025
Kay C. VERIFIED CUSTOMER
Jesse provided great customer service. He was honest and knowledgeable. .
7/30/2025
Meti A. VERIFIED CUSTOMER
The service was excellent.
7/30/2025
Charles B. VERIFIED CUSTOMER
I had to wait almost three hours to have my key reprogrammed. I don't think it takes that long to accomplish that task. I sat in the waiting room which completely emptied out. I was given the lowest priority even though I have been a loyal Lexus owner for over 25 years owning as many as 4 Lexus at a time. Not to mention the outrageous $502 charge that it cost me to wait for those almost three hours. I know I did not complain , paid my bill and left because I knew that if any one cared in the first place I would not have been treated the way I was. I am almost 80 years old and will probably continue to bring my car back to Lexus for service more out of habit than being completely satisfied with my overall service experience.
7/30/2025
Julianne M. VERIFIED CUSTOMER
She was terrific
7/30/2025
Keith M. VERIFIED CUSTOMER
Thanks for fixing the problem I had in a minimum amount of time.
I am VERY satisfied with the work.
Thank you!
7/30/2025
Anita J. VERIFIED CUSTOMER
I have always been happy with the service at Lexus El Cajon but today I felt Alex Uribe did an excellent job of explaining options I had in terms I understood and a voice level I could hear without me having to ask him to repeat. He also took time to explain the import features of the loaner car without me feeling rushed. These may sound like little things but today they were big things to me.
7/30/2025
Mary B. VERIFIED CUSTOMER
Alfred is an asset to your team.
7/30/2025
Daniel D. VERIFIED CUSTOMER
Team was first class
7/30/2025
Alston G. VERIFIED CUSTOMER
Great staff, Kay Andrade was very kind. Service on my RX was excellent especially my detail job on her.
7/30/2025
John H. VERIFIED CUSTOMER
Your 3% needs to be eliminated
7/30/2025
Norma V. VERIFIED CUSTOMER
Thank you for your service , I am satisfied and happy