Always a wonderful experience having my car serviced at Lexus of Omaha and having my contact Nick Berg, greet me with a great smile and a handshake. I know that I am in good hands working with Nick and that if there any issues with my car, he will keep me advised and give me good counsel as to what I should do. Been coming to this business since the early 90s and I’ve never been dissatisfied with anything that’s been done or any Lexus that I’ve purchased. Can’t recommend Nick and Lexus enough!
8/2/2025
Wanda J. VERIFIED CUSTOMER
I let Jeff know what I needed completed on the RX, he kept me informed every step of the way in regards to the factory recall. As well as, the four tires installation, and the filters. I received ongoing updates via text, and the customer portal! Overall, I experienced exemplary customer service!
8/2/2025
Calvin M. VERIFIED CUSTOMER
None
8/2/2025
Angel E. VERIFIED CUSTOMER
Jessie, was very helpful and made things go very quickly. Jessie is friendly and make you feel welcomed and answers your questions and made sure I was taken care of. Would definitely go back to Lexus at Valencia and have Jessie take care of my Vehicle.
8/2/2025
Tawanda P. VERIFIED CUSTOMER
The service outcome was great, the software glitch was finally resolved. I was only slightly disappointed that the day had come and gone and I didn’t receive an update about my car and pick up time status, until the next morning. In this past visits, I was always informed about what time my vehicle would be ready or if it would be kept overnight. Otherwise the service was good.
8/2/2025
Carin A. VERIFIED CUSTOMER
Jorge is great. I choose to see him on my visits. Very helpful communicates well and makes sure I’m taken care of
8/2/2025
George B. VERIFIED CUSTOMER
Nick is excellent...patient,explains any issues and outlines my options. Never worked with anyone better.
8/2/2025
Nancy P. VERIFIED CUSTOMER
Michael did a great job helping me get what I needed to have serviced on my car. He is very friendly and helpful. I will definitely come and repair my car again at Ontario.
8/2/2025
Anthony A. VERIFIED CUSTOMER
The work was done well and timely.
8/2/2025
Roman T. VERIFIED CUSTOMER
She is the best. Good communication, she is nice and professional
8/2/2025
Blanca M. VERIFIED CUSTOMER
Mike O’Connor’s is the best! He helped me since the minute I got there and kept me informed every step of the wa. I’ve dealt with other representatives before but nothing tops the customer service that Mike proves. He is AWESOME!!
8/2/2025
Darwin D. VERIFIED CUSTOMER
Prompt professional and on time
8/2/2025
Margarito R. VERIFIED CUSTOMER
Mr. Santos was excellent.
8/2/2025
Kevin K. VERIFIED CUSTOMER
Thanks Bill !!!!
8/2/2025
Eric M. VERIFIED CUSTOMER
No
8/2/2025
Michael N. VERIFIED CUSTOMER
Jake did a great job.
8/2/2025
Teresita N. VERIFIED CUSTOMER
Very professional treatment to his client.
8/2/2025
Elmer L. VERIFIED CUSTOMER
We waited almost 4 hours fir a simple maintenance to be done. I was charged additional $75 to replace a fuse. I know a fuse doesn't cost that much. It doesn't take 5 minutes to replace it.
8/2/2025
Manuel E. VERIFIED CUSTOMER
I received a great customer service from
Alejo Morales he was very knowledgeable
And very polite.
Thank you