The service itself was not done satisfactorily, while I felt valued as a guest, though there wasn't much interaction, the car still doesn't track straight, and it's brand new.
9/18/2025
Verna J. VERIFIED CUSTOMER
Xavier was a very generally nice person, always eager to help. He took time to answer all my questions in detail to help me get a good outcome. He kept me informed throughout the process all with a big smile. He walked me to my car and made sure I was satisfied. Thank you Xavier for a great experience with JM Lexus.
9/18/2025
Robert M. VERIFIED CUSTOMER
I waited almost 3 hours while a tire, with a screw in it, was being changed. Finally I went back to ask how much longer or if I could reschedule. I could then see my car outside, the tire had obviously been replaced. The woman that checked me in wasn’t there, but Cortis Bunch immediately took care of me - I’ve dealt with him many times before and he is great. I’m wondering how much of my time was wasted while I waited to be informed that the work on my car was completed. The woman that checked me in indicated that I would be kept informed of the progress, I wasn’t. I was simply forgotten. Not the customer service I’ve grown accustomed to.
9/18/2025
Michael B. VERIFIED CUSTOMER
Agents are always friendly and helpful
9/18/2025
Daniel S. VERIFIED CUSTOMER
Great customer experience. Everyone was very attentive to my situation they fully understood what I was needing. Friendly, professional, great waiting area. Clean comfortable and made the wait enjoyable. Always treated fairly and explain everything thoroughly. The Lexus vehicles are outstanding themselves and the service puts them over the top.
9/18/2025
Thomas M. VERIFIED CUSTOMER
I have previously praised Cordis’ knowledge and professionalism and would repeat those comments regarding this service.
9/18/2025
Ronald B. VERIFIED CUSTOMER
None
9/18/2025
Nikeshia P. VERIFIED CUSTOMER
Mr. Anderson has given me a great customer service and I've had no issues when it comes down to explaining what I need to get done he's awesome and I'm very satisfied with his service.
9/18/2025
Maria B. VERIFIED CUSTOMER
I appreciate when people is nice and respectful. She was very nice and attentive. Also she kept me informed
9/18/2025
Julie S. VERIFIED CUSTOMER
Anthony was as awesome as always. I trust him with my Lexus!
9/18/2025
Luis G. VERIFIED CUSTOMER
She was great!!
9/18/2025
Hua S. VERIFIED CUSTOMER
Great service. Both problem and solution explained clearly.
9/18/2025
Hua S. VERIFIED CUSTOMER
Great service. Both problem and solution explained clearly.
9/18/2025
Henry G. VERIFIED CUSTOMER
Outstandung serviced.
9/18/2025
Debora M. VERIFIED CUSTOMER
Chris keep me constantly updated on the progress of my car and what else needed to be done. I appreciated his attention to my car!
9/18/2025
Angela S. VERIFIED CUSTOMER
Excellent service. I will keep coming back.
9/18/2025
Mohammad G. VERIFIED CUSTOMER
Sebastian is a good and nice personality.
9/18/2025
Liliana M. VERIFIED CUSTOMER
Ernesto is very helpful, knowledgeable, and honest. I am grateful for his excellent customer service.
9/18/2025
Elfreda M. VERIFIED CUSTOMER
Everyone was great. I was kept informed as to the progress of my vehicle. Additionally the waiting area was comfortable.