Alex Uribe was a great guy to work with!I was very comfortable leaving my vehicle with him.
9/19/2025
George W. VERIFIED CUSTOMER
Excellent service! Bill is a great guy.
9/19/2025
Rodney L. VERIFIED CUSTOMER
The service manager, Erik, tried to make this situation better. We appreciate the loaner vehicle, but upon receiving my vehicle today the A pillar area was even dirtier than the first time. It was repaired properly but we had to send it back again for cleaning.
9/19/2025
Richard Y. VERIFIED CUSTOMER
Jesse is a first class representative of what a service advisor should be— friendly, respectful, knowledgeable, helpful, and trustworthy. Because my Lexus is out of warranty, I can basically take it anywhere for service and may even be less expensive. But because it is such a pleasure working with Jesse and because he is so trustworthy, I wouldn’t even consider taking it anywhere else. Jesse is an outstanding representation of Lexus of Valencia!!!
9/19/2025
Marla P. VERIFIED CUSTOMER
Excellent customer service always prompt and attends to the work at hand appreciate all the staff at Lexus of Omaha
9/19/2025
Michelle T. VERIFIED CUSTOMER
I also appreciate the video as it was very informative.
9/19/2025
Vincent S. VERIFIED CUSTOMER
Autumn and the entire team were absolutely wonderful!!!
9/19/2025
Robert M. VERIFIED CUSTOMER
Thank you
9/19/2025
Sandra M. VERIFIED CUSTOMER
I was very satisfied with the assistance Maico provided me. The only negative thing I can share is that my first loaner was infested with ants. They were literally coming out from behind the instrument panel on to the dash while I was driving. I was on my way to a medical appointment so at each red light I tried to smash them with a Kleenex. I killed about 20. I had to return and get a replacement. Not a fun experience.
9/19/2025
Donna S. VERIFIED CUSTOMER
Cory is awesome and always to check to see if he is in when I make an appointment! He is professional. I am a senior and need someone that I can trust. Cory is that person! Donna S
9/19/2025
Richard W. VERIFIED CUSTOMER
John was great
9/19/2025
Jessica L. VERIFIED CUSTOMER
Your entire team is great. Having never been there I had a few questions that were all addressed
Elda got me in and out with no fuss I knew what I wanted and it was done
9/19/2025
Stephanie S. VERIFIED CUSTOMER
Very well done Crown Lexus & especially my service advisor Tony Haung. I am always beyond cared for, scheduling is very easy, updates on the repair/ maintenance status of my vehicle is always clearly & in timely matter communicated. The necessary & optional repairs & upgrades are discussed & approved without ever feeling as if they are upsells & unnecessary, but are chatted with me on the urgency & always accommodated & in stock & able to be accomplished in record time. Great work Crown Service & Tony. I always know my Lexus will be best taken care of @ Crown. I’ll be back for my next service.
9/19/2025
Suzanne G. VERIFIED CUSTOMER
Good service, polite and always a good experience
Thank you
9/19/2025
Gail R. VERIFIED CUSTOMER
I am so happy with my Lexus.o e the car. Service was perfect
9/19/2025
Linda K. VERIFIED CUSTOMER
Scheduling online was easy. I had asked for a loaner car. When I arrived, no car was available but a staff member drove me home. Staff knew I had a 1 PM appointment, my car was ready and they picked me up so that I was able to keep my appointment. I give staff credit for being so conscientious.
Linda K
9/19/2025
Thomas O. VERIFIED CUSTOMER
Adam was courteous, prompt and kept me updated on the status os my service.
9/19/2025
Sheryl L. VERIFIED CUSTOMER
Excellent customer service!
9/19/2025
James U. VERIFIED CUSTOMER
Wendy Fermin is excellent in all aspects of her
assignments.. efficient, knowledgeable and a very good listener
Definitely an asset to your organization,,
Jim Uhde
Strategic Management Consultant