I have worked with Rob for years and he has always been courteous and professional and insured my vehicle was taken care of properly. All of the staff has always been gracious and extremely helpful.
10/21/2025
Sean T. VERIFIED CUSTOMER
Roberto was very helpful. I appreciate all the help in the great customer service.
10/21/2025
Anita V. VERIFIED CUSTOMER
I truly appreciate the expertise, communication, and efficiency I experienced with my service!
10/21/2025
Christina W. VERIFIED CUSTOMER
Teach ivan manmers
10/21/2025
Diana B. VERIFIED CUSTOMER
I’d like to send a thank you to Carlos for making my very 1st visit to JMLexus today a great experience, a smooth transition from my previous dealership in MA. (This being my 4th Lexus, I’m very attached to my original dealership) BUT today I was welcomed, in a very professional manner, friendly , showed me around the building. Made it feel like home.
10/21/2025
Robert W. VERIFIED CUSTOMER
Always a pleasure
10/21/2025
Carol S. VERIFIED CUSTOMER
I was on a tight schedule and the tech got me out with five minutes to spare. Much appreciated
10/21/2025
The David. VERIFIED CUSTOMER
Great service. Thanks much.
10/21/2025
Lori D. VERIFIED CUSTOMER
Thank you for trust worthy services
10/21/2025
James R. VERIFIED CUSTOMER
Excellent service as always
10/21/2025
Cheree G. VERIFIED CUSTOMER
Great customer service. I was completely satisfied.
10/21/2025
Terri W. VERIFIED CUSTOMER
Great service!
10/21/2025
Mami W. VERIFIED CUSTOMER
We were notified that our vehicle needed a lot of work and would come to $5000 dollars. We declined and took the vehicle somewhere else and was told that there was no problems with the vehicle. I feel that we were led on and the Lexus dealer was being unethical. All I went in for was a tire rotation and fluids checked.
10/21/2025
Jeannie G. VERIFIED CUSTOMER
I had 70 miles in my tank of my rental for at least a 3 day loan, really needed it for a trip OOT on the day promised. It worked out ok but really was disappointed in communication and customer service for the first time ever!
10/21/2025
Ellen G. VERIFIED CUSTOMER
I called Cory immediately after returning home because we noticed some black marks on the front left side and a smaller on the front right side. I took a picture of both marks in hopes I could forward to Cory so he could look at the photo tape that was taken of my vehicle as I entered the Lexus dealership. I didn’t get a call back today, disappointed because I’m leaving town for a few days and will be unavailable to come in for an inspection.
So I’m not thrilled with the customer service I received today.
Ellen G
10/21/2025
Sharon L. VERIFIED CUSTOMER
All the staff there is so helpful and knowledgeable
10/21/2025
Michele S. VERIFIED CUSTOMER
The concierge service of pick up and drop off did not make my life easier- hassles on the pick up and drop off. Service work was satisfactory. Jeff did a good job explaining and advising.
10/21/2025
Cathy S. VERIFIED CUSTOMER
Travis was great as usual. We have had several interactions with Travis. He is always polite, professional and friendly. Thank you for such great talent at the dealership. I have worked in customer service relations for 30 years and Lexus always exceeds my expectations.
10/20/2025
Florentina G. VERIFIED CUSTOMER
Omar was professional in time and helpful
Keep him;)