Lexus Monogram Service

Professional and courteous.

Very cordial and polite even though the Lexus dealership was very very busy.

Thanks

Yes. I'm also going to begin bringing my new Toyota Tacoma Limited pickup to you for service after my freebies run out. I asked a couple of your guys if that would be ok and they both agreed that it would be. Thanks again

Omar made the experience great.

Setting up my service to get my back bumper fixed, the service was set as scheduled but under “pending approval.” Once the scheduled service was a week out, I still had never received confirmation. After calling in and requesting for the person assigned toy service email or call me to confirm, I never received communication. My husband called a second time where he was able to get a loaner car secured, but we still never received confirmation. Upon drop off, I was questioned whether it was confirmed which I then had to explain how I tried. Getting the loaner was a quick and easy process, and the repairs were done in a very timely manner which I greatly appreciate. After receiving the call and email that my car was done, a payment link was sent to a 3rd party upon my request as the person responsible for the damage wanted to pay without filing an insurance claim which was also an easy experience. They paid in the early afternoon which was confirmed by Lexus via email with an understanding that I would be coming around 4:30 to get the car. When I checked the loaner in, I was handed a bill and told it wasn’t showing up. I told her person who checked me in the name of who had emailed and collected the payment. This was accepted, and I was directed to wait in the lounge. It then took almost an hour to receive my car. I understand they were busy, but the car sat in front of me in the service pick up/drop off bay for 20ish minutes of that time. Several people asked if I was there waiting for my car which I confirmed, but nobody seemed to check further than that. Upon finally getting checked out to take the car, I was again asked if it had been paid for, so I told who I had been emailing with, and it was confirmed that the payment went through. I was finally taken to my unwashed car after it sat outside for 4 days. The person who checked me out was apologetic, but waiting close to an hour to receive a dirty car that the work had been completed on feels extreme. The person who checked me out acted surprised to still see me there and it seemed as though whoever checked in that I was waiting either didn’t communicate or I was simply forgotten about. The lack of communication throughout this repair process was highly lacking from start to finish which is more frustrating than the time I wasted waiting.

no My maintenance light is still on and t^urn lane assistane still turned on. B.S.

Joe is a great service advisor, keep me updated and informed about the service.

John was excellent. I couldn’t ask for a better service advisor. The service was done quicker than I expected. I was impressed and completely satisfied with everything.

I have not got the vehicle back yet I am interested in the receiving your survey I would like to go over something with lexus

Jeff did a great job. He is Very knowledgeable and went on his way to help me.!

In Xavier's care I feel valued as a customer. He is very professional and provides excellent customer service always, which is truly appreciated.

Professionalism, polite, helpful, Attentive, feel at ease and welcome

no comment

The service was excellent as it has been in all of my visits. Very happy overall.

Job was done professionally by all individuals I came in contact with.

The people were friendly and the service was fast

Vehicle has minor damage to the vehicle upon retrieval. Additionally there was a chick fil a cup left in my vehicles (assuming it was a technician)

My service advisor Omar was thorough as usual and satisfactorily explained everything

Luis Sierra was great!