I think the customer service might have been a little better. I would love to speak to someone about it.
11/1/2025
Trudy K. VERIFIED CUSTOMER
It was a long wait (3hrs) for service this time but all worked out. Grateful a screw was found in my tire & tire was replaced.
11/1/2025
Thomas S. VERIFIED CUSTOMER
Elda did a great job. I will complete the survey when received. Thanks, Tom Saliba
11/1/2025
Stanton B. VERIFIED CUSTOMER
Professional and efficient.
11/1/2025
Christine E. VERIFIED CUSTOMER
This was my second service and, once again, your team is prompt, friendly, and makes me feel so valued.
11/1/2025
Zoila M. VERIFIED CUSTOMER
Brandon is consistently polite, professional, and attentive!
11/1/2025
Brian L. VERIFIED CUSTOMER
We were impressed with Jesse’s customer service approach in addressing our concerns-he definitely went the “extra mile” to make sure that we were satisfied and that our vehicle was repaired in a timely manner.
11/1/2025
Ryan D. VERIFIED CUSTOMER
100.00% satisfied with Jesse Colon’s service today. Very knowledgable, professional, friendly, polite, courteous, realistic, kind, attentive, and pleasant on approach. Felt he went above and beyond with the service he rendered today for us. He really has a good personality to top it all off. He earned my trust the first time. Happy customer here. Thank you Jesse!
11/1/2025
Jesse W. VERIFIED CUSTOMER
Not entirely sure what happened but my appointment was set at 11 am and i didnt leave until 3:15 pm. Not sure if there was anything wrong and there was no updates until I walked to the back and asked a lady to help me. She told me an individual named Kay would print out my paperwork, waited another 15 mins before the first lady helped me print out everything. She was super nice and helpful, just wasnt expecting to spend 5 hours for an oil change.
11/1/2025
Felicia H. VERIFIED CUSTOMER
Spectacular Service
11/1/2025
Kenny C. VERIFIED CUSTOMER
Thanks Vince for your help
11/1/2025
Michael C. VERIFIED CUSTOMER
Christian is very knowledgable and listens to your needs. He keeps you updated with progress. One reason why I keep going back to this dealership for service.
11/1/2025
Judith S. VERIFIED CUSTOMER
Jose was attentive, professional and very pleasant. I enjoyed meeting him.
11/1/2025
Tracy C. VERIFIED CUSTOMER
Friendly, helpful, and efficient!
11/1/2025
Patrick A. VERIFIED CUSTOMER
Excellent
11/1/2025
Charles B. VERIFIED CUSTOMER
Jake was very friendly and professional.
11/1/2025
Tacora B. VERIFIED CUSTOMER
Robert was amazing. He made my car drop off and pick up process easy. He has a great personality and is easy to talk to. 10/10 service, I’ll keep coming back to Crown Lexus despite living in Orange County.
11/1/2025
Cheryl S. VERIFIED CUSTOMER
Thank you very much for the service. Ernesto is very professional and very knowledgeable and I appreciate his great customer service.
11/1/2025
Cristina H. VERIFIED CUSTOMER
Robert was amazing as always
11/1/2025
Miguel G. VERIFIED CUSTOMER
Alejo put detailed attention to the car’s repair history, and gave me a good perspective of the car’s condition. His knowledge and dedication are a good indication of his professionalism. Thanks Alejo for your service...