Michael did a very good job in keeping me posted. However, I was very disappointed in how they washed or didn’t wash my car. Michael said the machine was broken & they washed it by hand. It was returned all wet with water spots all over it including the windshield. They should have either not bothered or at least made an attempt to dry it off. Had to take it to a car wash & work hard to get the water spots off. Evidently it was really hard water.
11/9/2025
Michelle S. VERIFIED CUSTOMER
Hector was fantastic. Professional, knowledgeable, and friendly, but to the point and got me in and out with everything I needed and all the information I asked for. I would be very happy to work with him again on my next visit.
11/9/2025
Gerardo C. VERIFIED CUSTOMER
Excellent service, thank you so much, I will be back
11/9/2025
Farida A. VERIFIED CUSTOMER
Lexus service always delivers the best overall services.
11/9/2025
Dave B. VERIFIED CUSTOMER
Ok, Jake was great as always, thank you Keys Lexus
11/9/2025
David K. VERIFIED CUSTOMER
Excellent customer service.
11/9/2025
Adriana M. VERIFIED CUSTOMER
I am very satisfied with the professionalism of Tony H. His is knowledgeable, patient with my questions.
That’s why I drive from Azusa to Ontario to service my Lexus. I return because of Tony.
Adriana M
11/9/2025
Sandra F. VERIFIED CUSTOMER
Mark Mejia provided excellent service! I am so very pleased with the support and communication I received from Mark while my car was being serviced at the GLENDALE LEXUS dealership. Thank you so very much, Mark!
Sandra R Flores
11/9/2025
Sandra P. VERIFIED CUSTOMER
N/A
11/9/2025
Darlene H. VERIFIED CUSTOMER
Great advisor
11/9/2025
Duy H. VERIFIED CUSTOMER
Great experience and service!
11/9/2025
Ty O. VERIFIED CUSTOMER
Jesse was a pleasure to work with, great customer skills.
11/9/2025
Leonard D. VERIFIED CUSTOMER
Thank you
11/9/2025
Thomas H. VERIFIED CUSTOMER
Ivan is always a great help
11/9/2025
Tony M. VERIFIED CUSTOMER
I made appointment for service but did not get the loaner I was promised when making appointment. BUT Alfred was very ptofessional and courteous.
11/9/2025
Jorge B. VERIFIED CUSTOMER
Ryan did a great job from start to finish.
11/9/2025
Glenn W. VERIFIED CUSTOMER
Excellent experience
11/9/2025
Eric R. VERIFIED CUSTOMER
Excellent service from the service department and sales team!!!! Thank you Lexus of Lincoln for taking great care of us!!!
11/9/2025
Laurie S. VERIFIED CUSTOMER
Quality service
11/9/2025
Satayanan P. VERIFIED CUSTOMER
The last time I went to the body shop,I delt with Briana and she give me terrible service,I explained to her that I needed my old parts which had only scratches and my headlamp tab was partially broken,my grill also had a very small Crack,I explained to her to let her body shop guy please take his time and take them off.
I received all my parts completely broken.
I have all the pictures before and after I received them.
I will never come back to your body shop.
Paul is not a very nice person as well.
I blame him for running a place with too much of young people with no knowledge of customer service.
I know this review is not about the body shop,bit this is the first time I have to share my experience about the body repair shop.
I will never go back to these people again.
I have all the pictures to prove case and will and cam show it to you giys if interested to look in to it.