Excellent service from the service department and sales team!!!! Thank you Lexus of Lincoln for taking great care of us!!!
11/9/2025
Laurie S. VERIFIED CUSTOMER
Quality service
11/9/2025
Satayanan P. VERIFIED CUSTOMER
The last time I went to the body shop,I delt with Briana and she give me terrible service,I explained to her that I needed my old parts which had only scratches and my headlamp tab was partially broken,my grill also had a very small Crack,I explained to her to let her body shop guy please take his time and take them off.
I received all my parts completely broken.
I have all the pictures before and after I received them.
I will never come back to your body shop.
Paul is not a very nice person as well.
I blame him for running a place with too much of young people with no knowledge of customer service.
I know this review is not about the body shop,bit this is the first time I have to share my experience about the body repair shop.
I will never go back to these people again.
I have all the pictures to prove case and will and cam show it to you giys if interested to look in to it.
11/9/2025
Theresa C. VERIFIED CUSTOMER
I just bought the Lexus this year. This was my first time at your dealership for service and I was very satisfied.
11/9/2025
Hari C. VERIFIED CUSTOMER
Xavier was excellent in helping with the servicing of my car.
11/9/2025
Stacey W. VERIFIED CUSTOMER
Excellent customer service!
11/9/2025
Charlotte B. VERIFIED CUSTOMER
I would like to see the car washed after service like back in the past
11/9/2025
Jose C. VERIFIED CUSTOMER
I’m always satisfied with the service at JM Lexus
Specially with my consultant Wendy Fermin she is excellent and very professional.
11/9/2025
James O. VERIFIED CUSTOMER
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11/9/2025
Lizette M. VERIFIED CUSTOMER
Thank you for your exceptional service.
11/9/2025
Terry-Ann M. VERIFIED CUSTOMER
It's always a pleasure working with Wendy. She is very polite and knowledgeable about her job. A1 customer service skills. Even though Lexus dropped their standards, her warm personality keeps you coming back.
11/9/2025
Michael K. VERIFIED CUSTOMER
I had an excellent experience with Tony Hang at Crown Lexus. His professionalism, extensive job knowledge, and genuine customer care made the entire service process smooth and enjoyable. Tony truly goes above and beyond to ensure complete satisfaction — a great representative of what top-tier service should be.
11/9/2025
Michelle P. VERIFIED CUSTOMER
Paul is patient and polite. Bringing your car in fir servicing is STRESSFUL. Unanticipated expenses can send you over the edge. Paul's temperament is perfect.
11/9/2025
Chiquita W. VERIFIED CUSTOMER
John is the best!!!!
11/9/2025
Jovin M. VERIFIED CUSTOMER
Wendy was great! She kept me abreast with what was going on with my car and ensured I did not have to spend any unnecessary time waiting at the dealership.
11/9/2025
Grace M. VERIFIED CUSTOMER
He was wonderful. Will provide the feedback when I receive the survey.
11/8/2025
Henry N. VERIFIED CUSTOMER
My auto start does not work
11/8/2025
Harry B. VERIFIED CUSTOMER
I did reply but here’s what I sent. I felt everyone was so polite and helpful. We purchased 4 or 5 lexus from GofL. I was disappointed with the car wash expecting the windows to not have spots probably due to the sprayer. I also asked-begged to have the inside front window to be cleaned but nope. There you yit!