Lexus Monogram Service

took longer than i expected it to, however was pleasantly surprised to see that my car was washed and vacuumed in addition to the oil change which made me more satisfied than i expected to be

Upon arrival I waited 20 minutes before I went to the desk and asked why am I still sitting here? They forgot about me, I was told Mike was busy with a customer, but Mike came and called another customer which arrived after me! Always something with service dept, every time I go there is something. Last time I waited 40 minutes for my car, after I was told my car is ready. Or the time $$$ was stolen from my car…. I can go on. MJ tried so hard to make amends, next time hopefully MJ is still there I will ask for him.

Brandon was a polite and professional customer service advisor. Ramesh Singh is one of the main reasons I come to JM Lexus and have been coming there for years. I do appreciate his professionalism. Thanks.

John is always a pleasure, very professional and always very helpful

Brandon was courteous and professional

Michael was very helpful and accommodating to my needs. I told him that I had an appointment and when he realized that my vehicle was not going to be ready in time for me to make it to my next engagement, he secured a loaner for me. When I got the loaner I didn’t know how to sink my phone to the vehicle and an employee from the mechanics department helped me with it and showed me a feature in the loaner that my car has and I was not aware of. The next fay when I picked up my vehicle, I forgot my garage door opener in the loaner and Michael called me and made sure that it was ready for me when I returned to pick it up. A very nice lady, who works in the receiving area and had previously helped that day with information about features in my car, went inside and got the garage opener for me. I have been a client for twenty years at this store and with this last service I felt like there’s a real team effort to attend the needs of the customer. Michael not only took care of me while I was sitting at his desk but made sure to give me the best service when I was unaware, waiting to get my car within the time predicted and also, after I left and the service was completed. The other employees complemented the experience. Thank you all.

Chris is a great service rep for Lexus.

Michael did a great and timely job getting my car serviced

Good job Jake. Thank you. We need more people like him in the customer service field

See you on my next service, Thank you…

Jesse was great as always!

Good service. Explained everything well that was done.,

Jesse made my visit stress free. He’s awesome !

Gerardo was very pleasant and helped me get a loaner while my car was being serviced.

Service advisor was helpful and great to work with.

Hector did a great job with our cars service - thanks again!

Alex, thank you for the wonderful service. Top notch as always!

Sean was wonderful. He was knowledgable, courteous and professional. He explained everything clearly. He was patient and I did not feel rushed.

Alejo has always been ready to answer and help me with all my inquiries about my car’s maintenance. I’ll always be coming back to him for future appointments

Chris is the best great customer service