The majority of the needed work was satisfactorily completed. But the major concern of the unexplained “lurching” while stopped at a traffic light could not be duplicated or the cause determined. Worrying about it happening again is now my issue. The techs tried to find the source of the incident but were unable to. I don’t know if anything else could have been done, but I remain concerned about it happening again. It was a frightening experience.
It makes me anxious & nervous.
11/13/2025
Khairy J. VERIFIED CUSTOMER
Great
11/13/2025
Laurie G. VERIFIED CUSTOMER
Great service
11/13/2025
Laura B. VERIFIED CUSTOMER
Ivan was very helpful, friendly and professional. Service on my vehicle was efficient and very prompt.
11/13/2025
Richard J. VERIFIED CUSTOMER
The job had some complications to complete. However, the job was handled well by Cory and the technicians.
11/13/2025
Barry K. VERIFIED CUSTOMER
Jennifer is great
11/13/2025
Christine M. VERIFIED CUSTOMER
Christina provided excellent customer service
11/13/2025
Louise B. VERIFIED CUSTOMER
Thank you for the excellent service and the video that was sent to see the work completed.
Thank you very much.
Kind regards,
Louise B
11/13/2025
Pedro H. VERIFIED CUSTOMER
Rapid and polite service. I felt my car was in excellent hands and that I can drive assured that is in the best condition. The representative Wes knowledgeable and professional. The dealership was clear and comfortable to wait in. All was a
11/13/2025
Tony M. VERIFIED CUSTOMER
Excellent
11/13/2025
Raul O. VERIFIED CUSTOMER
My experience with your service representative, Jennifer, was very pleasant. She was very helpful and professional. Kudos!
11/13/2025
Andrea M. VERIFIED CUSTOMER
Very professional and helpful. I am grateful to be a Lexus member. Thank you for all you do.
11/13/2025
Ross S. VERIFIED CUSTOMER
Great ????
11/13/2025
Sylvia P. VERIFIED CUSTOMER
Jake provided excellent customer service.
11/13/2025
Mariann N. VERIFIED CUSTOMER
Everyone is very nice and helpful Lexus Service department
11/13/2025
Alyce A. VERIFIED CUSTOMER
Courteous & prompt experience.
Thank you!
11/13/2025
Holly H. VERIFIED CUSTOMER
Danny became my service consultant after my trusted consultant Jerry Temores left. I am so pleased with the consistent superb service from Danny the last couple visits … he is now my new “go to” consultant. He is professional, knowledgeable and very service oriented … he always has a great attitude and so pleasant to work with, and especially when the service price tag is higher than expected. This is a true gift and Lexus of Glendale is lucky to have this young, exuberant and positive employee as part of the service staff. Great job on this hire, Chris!
11/13/2025
Jay L. VERIFIED CUSTOMER
Jessi is so friendly and help me on service. I will see him again on next my Lexus service
11/13/2025
Armine H. VERIFIED CUSTOMER
He was very friendly and explained everything to us.
11/13/2025
Jennifer L. VERIFIED CUSTOMER
Tino Ruiz is so professional and kind. He went out of his way to make sure that my car needs were met.