Lexus Monogram Service

Wendy is the best! I highly recommend her! Very knowledgeable and efficient.

Overall, great service. Everyone is amazing.

I do prefer the Las Vegas location over the Henderson location however, this is now the second time I’ve brought my Lexus in with a concern only to be told that there’s nothing wrong. I have a slow leak in my front driver side tire, and I have refilled it several times. It’s the only tire that leaks the way that it does. I understand that in colder weather we have to put more air in our tires. This started happening during the summer. Apparently, my tire was put into a dunk tank, and there were no leaks found. Then why does my tire keep deflating? The same exact one. I have also had an issue with the fuel fill neck. I have put gas in my car on three different occasions, where the gas ran right back out of the fill neck and down the side of the car onto my shoe. This was also checked and I was told that there’s nothing wrong. Luckily this is a lease so I really don’t care because it’s not my car. However, when I do buy a vehicle, I would prefer to have better service than just to be told. Nothing is wrong. I liked my service are much better today however, she did tell me that I was too skinny and that’s why she kept trying to feed me. Not necessary. I really think that Lexus needs to do better. You’re a luxury car dealership, your employees should behave as such. If I wanted less than great service, I would’ve bought from Carmax.

Roberto has a great customer service base on my experience. Great attitude!

Always a pleasurable Experience with JM LEXUS

Great service

Alec was polite and answered all of my questions and had a loaner vehicle for to Tony use until my car was ready…earlier then was promised…… Lexus never disappoints on service and helpfulness Sincerely L.Jefferson

Good job

Ashlee is amazing. Extremely customer oriented.

Good job Ashley. She was attentive,Mannerly, and patient. The shuttle driver was very prompt and delightful as well. Please consider a Westside location.

Ivan is always super professional

Anthony was amazing! Everyone there always makes me feel so special and I love what great work you do! Ty!

Best Service I have had in 2 years.

Had the brakes replaced yesterday and the rotor cap fell off this morning. I took the vehicle back in and missed 2.5 hours of work and my wife was late to work because of this issue. Although the issue was fixed by lexus, the lack of quality assurance by the maintenance team impacted us. I would appreciate a phone call from Lexus management on this topic.

Thanks as always, Carlos! You are a class act!!!

As always everything and everyone was great! Chauncey was terrific! He addressed my needs and was extremely helpful and pleasant!

Excellent service as always!!!

I already wrote a message earlier. Wendy Fermin was very professional Was very professional and explained everything that they were going to service. She gave me updates and guided me through the process. When the service of my car was complete, she explained thoroughly my service bill. She was fabulous in every aspect and I felt very comfortable and grateful for her support. Thank you for having a great employee As Wendy Fermin. Highly recommend her!

took 2 hours for an oil change. was told if wanted to wait for a car wash it would be 30 more minutes. didnt wait. This was a scheduled appointment.

Cory and the whole Lexus service department continues to exceed our expectations. Thank you