Wendy Fermin my service rep/advisor is/was really great - smart and knowledgeable and professional- Two minor complaints - vehicle was returned to me with way too much air pressure in the tires which I rectified on my own by letting a lot of air out and filling to correct levels at Costco - I have this documented ie pics of my screen in car / feel free to have someone call me re this - thought perhaps you had a gauge or measuring device in your shop that was way off / also when I started my car today I got the same message re service due that popped up on display screen b4 service - I know you are supposed to turn this off - I can try to move quickly and hit spot to ask not to have this displayed again and if I do that don't know if message will pop again when I am really do for my next service - The car detailing was great - Thanks - Clay L
11/19/2025
Roberto C. VERIFIED CUSTOMER
Ok
11/19/2025
Lorenzo B. VERIFIED CUSTOMER
My experience with Brandon Chandler makes me trust him and his advice never fails. His demeanor and knowledge makes a big difference and makes worthwhile the long drive a take to bring my car to J&M Lexus.
11/19/2025
Gail B. VERIFIED CUSTOMER
Christian is the most professional and efficient service advisor at Crown Lexus. I always receive prompt and friendly service. Thank you Christian!
11/19/2025
Paul A. VERIFIED CUSTOMER
good service
11/19/2025
Edward F. VERIFIED CUSTOMER
Service took too long.
11/19/2025
Rodelio M. VERIFIED CUSTOMER
Thank Mr. Melendez for a quick service of my vehicle 2022 Lexus RX 350 see you in May 2026
11/19/2025
Laura P. VERIFIED CUSTOMER
First class service as usual
Thank you!
11/19/2025
Kenneth D. VERIFIED CUSTOMER
Roberto was pleasant and helpful. The 10,000 service was completed without any complication.
11/19/2025
Willie S. VERIFIED CUSTOMER
Mr Hang is very helpful and nice, seems to me that he knows right away what the problem is.The waiting area is nice and clean.
11/19/2025
Liza R. VERIFIED CUSTOMER
Appreciate the great service. Joe was excellent!
11/19/2025
Sarai G. VERIFIED CUSTOMER
Ivan was excellent. He was very professional and courteous. He made the process feel very smooth. Thank you Ivan.
11/19/2025
Cesar L. VERIFIED CUSTOMER
Ms. Angel was prompt, courteous, and professional. She had my loaner car ready to go. I was in and out in 15 minutes. She called me when my car was ready for pickup. I picked up my car and was out in less than five minutes. The courtesy car wash was nice and the car maintenance seems to be great. Thank you.
11/19/2025
Jon S. VERIFIED CUSTOMER
Jeff and his team are the best in the business. Thank you!!
11/19/2025
Nestor M. VERIFIED CUSTOMER
Thanks for the rapid service and professional attention . The only thing that I wanted to ask is should the maintaince required light still be on ?
11/19/2025
Marcie B. VERIFIED CUSTOMER
Justin is great
11/19/2025
Grace S. VERIFIED CUSTOMER
Awesome service
11/19/2025
Kaifa T. VERIFIED CUSTOMER
Excellent service!!
11/19/2025
Judith B. VERIFIED CUSTOMER
My only complaint is that during the service, some of the dials/notifications on the dashboard were changed, and I don’t know how to reset them. For example, the tire pressure indicator dial on the dashboard was changed, and that is not a good idea for me since I check it daily.