This experience was not great.
When I first drove up, there was one car very far back and a lot of room up front where I always pull up for service. Thinking that car was waiting for someone (near door to lobby) I pulled up to the area next to the service offices. A guy came over and reprimanded me in a nasty tone“ why are you here? Why didn’t you stay behind that car back there? There’s a line you know” I said why are you yelling at me? I didn’t know. Anyway he set a really nasty tone which put a damper on the whole thing ahead. Someone said his name was “ withman”. Everyone else was nice. Then I was told out would be 3 hours so I said I’d wait because sometimes when I wait they go fast. Well I waited for 4 and a half hours. I finally said something and they tried to hurry up a bit.
Anyway not the greatest experience.
12/6/2025
Jin L. VERIFIED CUSTOMER
Jesse is always amazing. He really looks out for the customer and I feel lucky to have him as my service advisor. Every time I have taken the car in, he has always been professional, courteous, and makes sure all my needs for bringing my car is are met. Lexus of Valencia is lucky to have such a great staff member.
12/6/2025
Pedro G. VERIFIED CUSTOMER
Service per Bill Howart is always excelent
12/6/2025
Christine C. VERIFIED CUSTOMER
We're from out of town and great consideration was given to our visit we were given loaner veh and our replacement was completed in a timely manner... thank u Gerry
12/6/2025
Jocelyn A. VERIFIED CUSTOMER
Always satisfied with the service at El Cajon
12/6/2025
Rigoberto G. VERIFIED CUSTOMER
Jennifer was very attentive and helpful during my visit.
12/6/2025
Chuck K. VERIFIED CUSTOMER
He’s the BEST!!!
12/6/2025
Lisa L. VERIFIED CUSTOMER
Great customer service
12/6/2025
Marion M. VERIFIED CUSTOMER
Jerry was great!
12/6/2025
Asenath J. VERIFIED CUSTOMER
Helen Kassel is the best
12/6/2025
Thomas A. VERIFIED CUSTOMER
The Service Consultant, Christian Santos, was very professional and explained the reasons for all its recommendations. He was also helpful in looking for coupons for those recommendations.
12/6/2025
Candyl T. VERIFIED CUSTOMER
Always amazing service and care provided by Tony Hang. Would not go to any other Lexus with any other service provider. He is the best.
12/6/2025
Bridget W. VERIFIED CUSTOMER
Tony provided great customer service
12/6/2025
Becky A. VERIFIED CUSTOMER
Jesse is always friendly and willing to answers and assist with any questions we have. Thank you
12/6/2025
Benilda N. VERIFIED CUSTOMER
Great customer satisfaction!
12/6/2025
Janet R. VERIFIED CUSTOMER
Jake is just the best customer service person ever.
12/6/2025
Steven S. VERIFIED CUSTOMER
I called in the morning to confirm that I would receive a loaner car and was assured I would. However, when I arrived there were no loaners available.