Alfredo was a great advisor. He processed my service with rental in a timely manner. Returned my car promptly after I added a car detail at my last minute request.
Thank you Alfredo.
12/12/2025
Douglas R. VERIFIED CUSTOMER
Alex was great, the new process of having to go to a different person for the loaner is inefficient and frustrating. It was much more efficient when the service advisor handled everything.
12/12/2025
John G. VERIFIED CUSTOMER
Knowledgeable and articulate. Explained services and options well. Delivered services on time as promised.
12/12/2025
Earl B. VERIFIED CUSTOMER
Excellent customer service
12/12/2025
Dominga V. VERIFIED CUSTOMER
Thanks to Cristian Santos for his amazing work. He is very helpful to me
12/12/2025
Gladys C. VERIFIED CUSTOMER
Anthony Pastoral was very professional, very pleasant and made you feel like the staff care to help the customer. It was a very much appreciatedthe extra effort to make your experience feel great and to look forward to bringing the SUV back of any issues arises in the future which hopefully it will not be any time soon. Thank you again for an amazing job.
12/12/2025
Mike M. VERIFIED CUSTOMER
I was very impressed with Cory and the diagnostics he provided of my Lexus of what service it actually needs along with the urgency, so I will be returning my Lexus next week to have the rear brakes repaired with the front brakes to follow in the future as needed. The price for the oil change was very competitive with the quick lube I take our Jeep to (actually a little less) and I didn’t sit in my car for an hour waiting for the oil to be changed!
12/12/2025
Mary B. VERIFIED CUSTOMER
Great service. Love the way Ivan treats his clients with respect and dignity
12/12/2025
William M. VERIFIED CUSTOMER
Roberto provided us with the best service experience we have ever had at any dealership.
He's the best!
William M
12/12/2025
Np Dodge. VERIFIED CUSTOMER
Gerardo was excellent...
12/12/2025
Eva L. VERIFIED CUSTOMER
Excellent service!!!
12/12/2025
Terrie F. VERIFIED CUSTOMER
He was amazing. Above and beyond!
12/12/2025
Craig B. VERIFIED CUSTOMER
The service is professional and they treat customers with respect
12/12/2025
Brendan A. VERIFIED CUSTOMER
Great job.
12/12/2025
Jinna R. VERIFIED CUSTOMER
I always rely on Javier, my trusted one. He explains well.
12/12/2025
Le B. VERIFIED CUSTOMER
Totally satisfied with Lexus of Cleveland Brookpark services. Jeff Miller was nice and professional.
12/12/2025
Jose G. VERIFIED CUSTOMER
Great smooth experience.
12/12/2025
Durand R. VERIFIED CUSTOMER
On time and work done
12/12/2025
Lemar R. VERIFIED CUSTOMER
Jose Valdez had a great customer service and I am happy from him
12/12/2025
Evelyn B. VERIFIED CUSTOMER
Leo did a great job helping me with my car. Very competent man