I am totally satisfied with my experience with the way my problem was addressed and resolved. Paul was awesome and very professional. He represents Metro Lexus extremely well. Thank You!
12/12/2025
Marion W. VERIFIED CUSTOMER
I recently took may car in for a 1 year maintenance and oil change. The service department was very prompt, professional, and friendly while I waited comfortably and relaxed in the lounge.
12/12/2025
Roger C. VERIFIED CUSTOMER
Much better service than Glendale.
12/12/2025
Leilani W. VERIFIED CUSTOMER
Thank you kindly for your generous service.
12/12/2025
Ganapathy S. VERIFIED CUSTOMER
It is just another service . Nothing great to mention !! We came serviced the car. And came back . The employees at the service center are busy people
12/12/2025
Robert G. VERIFIED CUSTOMER
Great service as always thank you
12/12/2025
Maria B. VERIFIED CUSTOMER
Satisfied with service. Mr. Cisneros was very helpful and professional.
12/12/2025
Martha L. VERIFIED CUSTOMER
I want to take a moment to recognize Maico Williams for the excellent service he provided during my recent Lexus visit. He kept me informed every step of the way and made sure I always knew what was going on.
Although the service took longer than expected due to my tires needing approval through road hazard insurance, Maico was proactive, transparent, and did everything he could to make sure I was accommodated and taken care of. His communication, professionalism, and genuine care truly made a difference.
Thank you, Maico, for providing such a positive customer service experience.
12/12/2025
William H. VERIFIED CUSTOMER
Jeffrey provides excellence as always!
12/12/2025
Leo F. VERIFIED CUSTOMER
Amazing customer service from everybody.
12/12/2025
Barry B. VERIFIED CUSTOMER
Brandon continues to be an asset to your Company
12/12/2025
Mcgowan Reporting. VERIFIED CUSTOMER
Ali did a great job!
12/12/2025
Duane P. VERIFIED CUSTOMER
Even when things are unusual and and a bit complicated the team at Lexus of Cleveland pull through and make everything all right!
Thanks for the persistence!
Duane
12/12/2025
Fenecia C. VERIFIED CUSTOMER
I am pleased with Robert he is communicative and Patient that I understand my maintenance needs for my vehicle.
12/12/2025
John B. VERIFIED CUSTOMER
Trevor was professional, responsive and accommodating.
12/12/2025
Richard G. VERIFIED CUSTOMER
Daniel is knowledgeable, personable and efficient. The best service advisor I have encountered in recent years.
12/12/2025
Ana V. VERIFIED CUSTOMER
Tino was very friendly and helpful.
12/12/2025
Rhonda K. VERIFIED CUSTOMER
I asked to have my tire pressure checked and it was not. Service is not what it used to be at Lexus.