I have had Lexus over 30 years. Alfred is absolutely the best consultant I have had. He’s a keeper!!!
12/14/2025
Joel F. VERIFIED CUSTOMER
Peter, Allison, Seth & Travis (Service Dept); you all make me feel so welcome when I walk into Lexus of Cleveland.
Class act dealership no matter how you slice it!!
Merry Christmas to each of you, as well as your colleagues that make this dealership tick. Much health, happiness and prosperity to you all!!
12/14/2025
Linne R. VERIFIED CUSTOMER
Only drawback was that the recall issue with my vehicle could not be resolved. Shedrick was personable and efficient.
12/14/2025
Jeffrey R. VERIFIED CUSTOMER
Joe’s the Man. It is obvious he truly cares about the state of my vehicle. He’s taken very good care of the car since I’ve owned the it.
12/14/2025
Megan H. VERIFIED CUSTOMER
$350 for a headlight is ridiculous and to find out a new hatch motor needed. Headlight wasn’t even in stock 2 weeks ago when original appointment was scheduled.
12/14/2025
Carletha C. VERIFIED CUSTOMER
Wendy was an excellent advisor on behalf of my vehicle.
12/14/2025
Tergena G. VERIFIED CUSTOMER
Great service everytime!
12/14/2025
Mitchell P. VERIFIED CUSTOMER
I am extremely happy with the service Lexus and Sam provided to me. It makes me glad I purchased a Lexus and I will look to Lexus for my next purchase.
12/14/2025
James B. VERIFIED CUSTOMER
Great job by everyone
12/14/2025
Susan F. VERIFIED CUSTOMER
Pleasant and quicker than expected
12/14/2025
Fawad K. VERIFIED CUSTOMER
My advisor was George he was OK. I really miss Michael Connor. He always took care of me and George was kind of OK.
12/13/2025
John O. VERIFIED CUSTOMER
One comment: the safety recall repair was done according to my final invoice but is not reflecting in my Lexus app- showing safety recall still needed in the “health” tab.
Please let me know, thanks.
John O
12/13/2025
Kathleen K. VERIFIED CUSTOMER
Tony is the best!
12/13/2025
Apfelbaum Industrial. VERIFIED CUSTOMER
I am custom since 2000
I love my Lexus, and always recommended this vehicle, specially Toyota
I am happy customer for this all years ????
12/13/2025
Max-France Inc. VERIFIED CUSTOMER
Very helpful and courteous
12/13/2025
Samer K. VERIFIED CUSTOMER
Argenis took the time to record a video of the whole car after I communicated that I wouldn’t see the car in person before buying which I really appreciated and added a level of confidence in buying.
12/13/2025
Joshua K. VERIFIED CUSTOMER
Have to bring the vehicle back. Over spray and bubbling. Rough edges and debris in headlights.scratch on from accent piece. Fish eye look of wax and run off in areas.