Daven Anthony was excellent...
Helpful, kept me informed and also noticed that I had a credit due...
Great service consultant!
1/29/2020
Julie D. VERIFIED CUSTOMER
Excellent service!
1/29/2020
Janice S. VERIFIED CUSTOMER
When I brought the car in I mentioned I needed a battery for my fob because it did not work. When I picked up the car I asked if my key battery was replaced. He said yes. It is not addressed anywhere on my paperwork, so it appears it was overlooked or ignored both times. My fob still does not work.
1/29/2020
Olisha T. VERIFIED CUSTOMER
Ronnie is very Service oriented and knowledgeable about the Lexus cars. I appreciate his professionalism.
1/29/2020
Thomas F. VERIFIED CUSTOMER
outstanding across the board!!!
1/29/2020
Matthew C. VERIFIED CUSTOMER
Daven is very reliable and knowledgeable on everything Lexus. I particularly appreciate Davens ability to get me in and out of the dealership in a very short period of time.
1/29/2020
John M. VERIFIED CUSTOMER
Hi Scott and LSC, Thanks for the great service. John
1/29/2020
Ming C. VERIFIED CUSTOMER
Very good experience for me 10k maintain.
1/29/2020
Peggy H. VERIFIED CUSTOMER
Lexus south county service is the best
1/29/2020
Anne M. VERIFIED CUSTOMER
We are very Satisfied
1/29/2020
Melphine E. VERIFIED CUSTOMER
Thank you as always RGD! You are the best!!!
1/29/2020
Laura W. VERIFIED CUSTOMER
Rgd is the best .
1/29/2020
Mary W. VERIFIED CUSTOMER
I was A little disappointed when they said I have to have my tires rotated and they charged me for balancing $56 and then wanted to charge me for an additional $120 for an alignment too. My car was not out of alignment and my tires were balanced before service. I had prepaid service for two years when I purchased my car. I didn’t like the additional fees for the routine maintenance that was to be covered.That was one of the selling points 6year warranty and free maintenance that I chose the Lexus over the Acura.
1/29/2020
David P. VERIFIED CUSTOMER
Thank you for your help
1/29/2020
Carole A. VERIFIED CUSTOMER
Dane, my service representative did an outstanding job helping me with my questions and service.
Carole Kay Arnold
1/28/2020
Timothy R. VERIFIED CUSTOMER
Always excellent service at South County Lexus!
1/28/2020
Thomas R. VERIFIED CUSTOMER
I have purchased 3 vehicles at your dealership and have service performed regularly.The only thing that bothers me is the continuous long wait,way beyond the estimated time provided by your representative.
Please take my comments in a constructive manner as I have no axe to grind.
Today was no exception. I had my appointment at 7:30 AM but arrive dat 7:15 Am.The only service to be performed was inspection and topping off fluids .(no tire rotation or alignment ) I was told it should be quick because nobody was ahead of me.(probably less than 1 hr ) When I finally left the dealership it was 8:55 AM or 1 hr and forty minutes.
The arrival time clocked on my receipt was 7:32 AM and the finish time was 8:35 but as I said the car wasn't ready until 8:55. The time for the car wash was probably the difference.
If this was the only time this happened I would accept that ,but this happens virtually every time I have service done on my 2 cars.It gets frustrating particularly when an estimated time is given by your representative and it winds up to be much,much longer.You overcommit !
1/28/2020
BIJAN S. VERIFIED CUSTOMER
Fantastic service. Isaac was great and took care of me.
Thanks